Program Coordinator
Company: Wildfire Defense Systems, Inc.
Location: Bozeman
Posted on: June 24, 2022
Job Description:
Job SummaryThe Program Coordinator is a professional consulting
services support position within the Professional Services Division
and will report to the assigned Client Relations Manager (CRM). The
Program Coordinator will support their assigned CRM with daily
operations related to assigned clients, assist project management
and contract execution, and prepare reports and data summaries as
requested. The position requires interacting with and providing
technical consulting services to clients and internal
cross-functional teams while maintaining a positive attitude and
professional manner in a fast-paced working environment. The
Program Coordinator will support CRMs for successful project
delivery, achieving financial performance metrics, and assist in
client interaction and requests as needed.
Duties and ResponsibilitiesDuties and associated time allocations
will vary depending upon circumstances and will be based on
assisting or assuming portions of the workload associated with
delivery of contracted work scopes and the client management duties
assigned to the CRM. Elements of the duties and responsibilities of
this position are generally described as shown below:
Client Interactions and Deliverables Under the direction of the
CRM, create, write, review, and edit client-facing deliverables and
reports and engage in other written communications. Develop client
management and technical professional consulting skills and
presentation skills to be able to actively participate in
communication with clients.
Internal Communications Effectively communicate (verbally and in
writing) with internal business units and stakeholders. Receive and
understand internal reporting from other departments. Analyze,
understand, and present data and key performance metrics. Partake
in and record conversations and meetings. Participate in various
weekly CRM meetings.
Special Projects Assist the CRMs and other Program Coordinators as
requested on key aspects of deliverables, initiatives, and elements
of technical project management, and the coordination between
departments and divisions within the company.
Program Management Support Assist CRMs and other Program
Coordinators with managing programs to the contracted scope and
desired margin. Provide support in monitoring operations and
financial performance for adherence to the service parameters,
business rules, and operation plans.
Invoicing Track and review invoicing and assist with invoice
related data entry.
Contract Statement of Work/Addendums/Task Orders Assist with
creation and revisions of the work scope portion of client
contracting. -Supervisory ResponsibilitiesThis position does not
currently supervise others.
Job RequirementsRequired Qualifications
- Education: Bachelor's Degree in sciences, engineering, business
or other related disciplines.
- Minimum 3-5 years of experience in a professional or technical
consulting services industry.
- Proficiency with Microsoft products, especially Excel.
- Experience in project management.
Preferred Experiences
- Technical writing
- Background in data analytics
- Two (2) years of client relations and/or customer service
experience
Required Competencies
- CONSULTING SKILLS: Demonstrated experience providing
professional or technical consulting services to clients. Ability
to help clients with problem solving, identify and develop
strategies to support client requests, manage deliverables to meet
project schedule and budget, and work in a dynamic
environment.
- ANALYTICAL SKILLS: The ability to observe, evaluate, summarize,
and apply meaningful data in the problem-solving process. The level
of logical reasoning necessary to connect required actions to
desired outcomes. -The ability to forecast events based upon
current situations. Demonstrated skill in generating alternative
solutions to problems.
- COMMUNICATION: The ability to effectively converse and listen
to others concerning company matters. The use of proper written and
grammatical skills, and the meaningful application of computer
technology [e-mail, Internet, etc.].
- CONFIDENTIALITY: The ability to preserve sensitive and
important information or data. Confidential information is not
revealed outside of the company.
- COOPERATION: Promote a collaborative, cooperative, and
productive environment. The ability to work well with colleagues
and leadership. The level of demonstrated sensitivity, team
building, support, and respect. -Willingness to share knowledge,
and work.
- DEPENDABILITY: Makes and fulfills commitments. Willingly takes
on opportunities and follows-through. -Meets deadlines. Accepts
responsibility for his or her actions.
- ETHICS: Trustworthiness, character, professionalism,
confidentiality, and honesty in dealing with internal or external
customers.
- FOLLOW THROUGH: The demonstration of reliability and a full
commitment to complete assigned responsibilities with minimal
supervision. A willingness to take responsibility for actions,
solve problems as they arise, keep all parties fully informed, and
stay with a job through all stages of completion.
- INITIATIVE: The ability to perform job responsibilities
independently and responsibly. The ability to proactively complete
tasks, solve problems, improve processes, enhance products, and/or
extend services within assigned range of authority.
- PROBLEM SOLVING: The ability to predict, recognize, and define
problems. Skill in generating, selecting, and implementing timely
and meaningful solutions.
- QUALITY: The level of ability to complete quality work
assignments free from mistakes or errors.
- RESPONSIVENESS: The degree to which the employee responds to
needs and issues of customers and departments to achieve optimal
results for the organization. The ability to fulfill customer
requests, both internally and externally in a timely manner, and
anticipate and control obstacles.
- TIME MANAGEMENT: The ability to work independently with minimal
supervision and effective use of time. -
Physical Requirements
- Prolonged periods sitting at a desk and working on a
computer.
- Must be able to lift 15-lbs.
- Must be able to work in a general office environment, with
typical office noise and lighting conditions. -This job description
should not be construed as an exhaustive statement of duties,
responsibilities or requirements, but a general description of the
job. Nothing contained herein restricts WDS rights to assign or
reassign duties and responsibilities to this job at any
time.?Wildfire Defense Systems, Inc. provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws. This policy applies to
all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training.
Keywords: Wildfire Defense Systems, Inc., Bozeman , Program Coordinator, Other , Bozeman, Montana
Didn't find what you're looking for? Search again!
Loading more jobs...