Program Coordinator

Company: Wildfire Defense Systems, Inc.
Location: Bozeman
Posted on: June 24, 2022

Job Description:

Job SummaryThe Program Coordinator is a professional consulting services support position within the Professional Services Division and will report to the assigned Client Relations Manager (CRM). The Program Coordinator will support their assigned CRM with daily operations related to assigned clients, assist project management and contract execution, and prepare reports and data summaries as requested. The position requires interacting with and providing technical consulting services to clients and internal cross-functional teams while maintaining a positive attitude and professional manner in a fast-paced working environment. The Program Coordinator will support CRMs for successful project delivery, achieving financial performance metrics, and assist in client interaction and requests as needed.
Duties and ResponsibilitiesDuties and associated time allocations will vary depending upon circumstances and will be based on assisting or assuming portions of the workload associated with delivery of contracted work scopes and the client management duties assigned to the CRM. Elements of the duties and responsibilities of this position are generally described as shown below:
Client Interactions and Deliverables Under the direction of the CRM, create, write, review, and edit client-facing deliverables and reports and engage in other written communications. Develop client management and technical professional consulting skills and presentation skills to be able to actively participate in communication with clients.
Internal Communications Effectively communicate (verbally and in writing) with internal business units and stakeholders. Receive and understand internal reporting from other departments. Analyze, understand, and present data and key performance metrics. Partake in and record conversations and meetings. Participate in various weekly CRM meetings.
Special Projects Assist the CRMs and other Program Coordinators as requested on key aspects of deliverables, initiatives, and elements of technical project management, and the coordination between departments and divisions within the company.
Program Management Support Assist CRMs and other Program Coordinators with managing programs to the contracted scope and desired margin. Provide support in monitoring operations and financial performance for adherence to the service parameters, business rules, and operation plans.
Invoicing Track and review invoicing and assist with invoice related data entry.
Contract Statement of Work/Addendums/Task Orders Assist with creation and revisions of the work scope portion of client contracting. -Supervisory ResponsibilitiesThis position does not currently supervise others.
Job RequirementsRequired Qualifications

• Education: Bachelor's Degree in sciences, engineering, business or other related disciplines.
• Minimum 3-5 years of experience in a professional or technical consulting services industry.
• Proficiency with Microsoft products, especially Excel.
• Experience in project management.
  Preferred Experiences
  • Technical writing
  • Background in data analytics
  • Two (2) years of client relations and/or customer service experience
    Required Competencies
    • CONSULTING SKILLS: Demonstrated experience providing professional or technical consulting services to clients. Ability to help clients with problem solving, identify and develop strategies to support client requests, manage deliverables to meet project schedule and budget, and work in a dynamic environment.
    • ANALYTICAL SKILLS: The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. -The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.
    • COMMUNICATION: The ability to effectively converse and listen to others concerning company matters. The use of proper written and grammatical skills, and the meaningful application of computer technology [e-mail, Internet, etc.].
    • CONFIDENTIALITY: The ability to preserve sensitive and important information or data. Confidential information is not revealed outside of the company.
    • COOPERATION: Promote a collaborative, cooperative, and productive environment. The ability to work well with colleagues and leadership. The level of demonstrated sensitivity, team building, support, and respect. -Willingness to share knowledge, and work.
    • DEPENDABILITY: Makes and fulfills commitments. Willingly takes on opportunities and follows-through. -Meets deadlines. Accepts responsibility for his or her actions.
    • ETHICS: Trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers.
    • FOLLOW THROUGH: The demonstration of reliability and a full commitment to complete assigned responsibilities with minimal supervision. A willingness to take responsibility for actions, solve problems as they arise, keep all parties fully informed, and stay with a job through all stages of completion.
    • INITIATIVE: The ability to perform job responsibilities independently and responsibly. The ability to proactively complete tasks, solve problems, improve processes, enhance products, and/or extend services within assigned range of authority.
    • PROBLEM SOLVING: The ability to predict, recognize, and define problems. Skill in generating, selecting, and implementing timely and meaningful solutions.
    • QUALITY: The level of ability to complete quality work assignments free from mistakes or errors.
    • RESPONSIVENESS: The degree to which the employee responds to needs and issues of customers and departments to achieve optimal results for the organization. The ability to fulfill customer requests, both internally and externally in a timely manner, and anticipate and control obstacles.
    • TIME MANAGEMENT: The ability to work independently with minimal supervision and effective use of time. -
      Physical Requirements
      • Prolonged periods sitting at a desk and working on a computer.
      • Must be able to lift 15-lbs.
      • Must be able to work in a general office environment, with typical office noise and lighting conditions. -This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts WDS rights to assign or reassign duties and responsibilities to this job at any time.?Wildfire Defense Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Wildfire Defense Systems, Inc., Bozeman , Program Coordinator, Other , Bozeman, Montana