Customer Service Representative
Company: Thurston Inc Ennis
Location: Ennis
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: OBJECTIVE/FUNCTION
Customer Service Professional managing and working with client’s
insurance policies and programs using senior level expertise in the
area of coverage of insurances for all commercial lines of
business. This position will be liaison with the production staff
in their servicing of commercial clients and prospects. It also may
maintain a set of specialty clients due to the nature of their
specific industry. Requirements: DUTIES AND RESPONSIBILITIES
Prepare new business and account renewal proposals. Offers counsel
to specialty clients. Enter and maintain account data within agency
management system. Support Producer in day-to-day servicing client
accounts, including direct contact with clients and insurance
underwriters. Prepare and process binders of insurance, policies,
and endorsements, certificates of insurance, audits, and
cancellations. Develop and maintain strong technical knowledge of
commercial lines coverage & rating. Use independent discretion and
judgement in the matters of advising coverage and claim status and
other insurance matters. Other duties as requested. PHYSICAL
REQUIREMENTS Must be able to stand, sit and stoop for extended
periods of time. Must be able to lift or reach arms over head or
below waist. Must be able to lift, hold or carry items weighing up
to 50 pounds unassisted. Must be able to see, hear and speak with
or without accommodation. ENVIROMENTAL REQUIREMENTS Must be able to
work in well-lighted or dim-lighted office environment.
Temperature-controlled area air conditioned or heated offices at
reasonable temperatures. EDUCATION AND EXPERIENCE: 2 years of
industry experience High School graduate or equivalent preferred
Property & Casualty License Competent in use of Word, Excel, and
Outlook Agency Management Experience a plus. PERSONALITY/OTHER:
Must be confident, great communicator with the ability to
communicate in English, as well as oral and written communication
skills. Work well under pressure and time deadlines. Ability to
work in a fast-paced environment. Must have a sense of urgency and
ability to prioritize quickly and efficiently. Must be able to work
well under a team environment or work independently as needed.
Keywords: Thurston Inc Ennis, Bozeman , Customer Service Representative, Accounting, Auditing , Ennis, Montana
