Customer Service Representative
Company: Thompsongas Llc
Location: Belgrade
Posted on: May 9, 2024
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Job Description:
ThompsonGas is the nations fastest growing propane retailer, and
we are looking for innovative, outside of the box thinkers who want
to make an impact. We are rethinking the way we do business and, as
a result, our employees are empowered to take an idea and run with
it. If you are looking for an environment that will allow you the
freedom to drive change, create an unrivaled customer experience
and have fun while youre doing it then ThompsonGas is for
you!ThompsonGas is currently seeking a Customer Service
Representative to support our unprecedented growth by focusing on
customer retention, new customer acquisition and customer support.
The ideal candidate will be self-sufficient, someone who thrives in
a fast-paced environment and is able to multi-task successfully.
The Customer Service Representative will handle inbound and
outbound sales and customer support calls, as well as data entry,
with a high level of focus, customer service and quality.This is an
onsite position no hybrid/remote work is available.Major Job
Duties:Handle inbound calls by asking probing questions to uncover
sales and service opportunitiesEvaluate sales methods and company
programs to meet current customer needs and develop potential
business leadsAddress customer issues and respond to all inquiries
including, but not limited to, pricing, billing, products,
grievances and new account set-upHandle each call with a high level
of professionalism, warmth and eagernessPossess a working knowledge
of all ThompsonGas products and service offeringsHold a thorough
understanding of policies and procedures related to safety, product
delivery and serviceProvide timely and accurate information on
customer order statusLead outbound calling operations in effort to
collect from past due customersEnter and update customer account
information in CARGAS and MPX systemsProcess billing payments for
walk-in customersResponsible for processing driver daily
paperworkEducation and Experience:Degree or equivalent experience
required3+ years of Customer Service experience (Call center
experience preferred)Sales experience strongly preferred; ability
to upsell products in highly competitive environment a mustPrevious
experience with CARGAS and MPX systems preferred, but not
requiredExcellent written and verbal communication skills with an
emphasis on developing a positive rapport with customersExcellent
computer skills including Microsoft office and data entry
skillsAbility to organize, multi-task and prioritize assignments in
a fast-paced environmentHigh level of ownership and accountability
for resolving customer problems in a professional and enthusiastic
mannerFlexible to work OT and weekends as needed during busy
seasonPERKS WITH US!Medical, Dental, Vision, and 401k with
IMMEDIATE eligibilityDisability and life insurancePaid time off
that increases with tenureEmployee training programs with career
development/advancement opportunitiesEmployee recognition
programQuarterly bonus potentialPaid maternity leaveTuition
reimbursement programThis is a safety sensitive position. Your job
performance will impact the health and safety of our customers, our
employees and other individuals, as well as your own health and
safety. A pre-employment drug screening, including but not limited
to screening for the presence of THC, will be required, except
where prohibited by law.ThompsonGas provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability or genetics. In addition to federal law requirements,
ThompsonGas complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, and transfer, leaves of
absence, compensation and training.by Jobble
Keywords: Thompsongas Llc, Bozeman , Customer Service Representative, Sales , Belgrade, Montana
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