Customer Service Representative
Company: Oboz Footwear
Location: Bozeman
Posted on: May 15, 2022
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Job Description:
Company Overview
Ob--z Footwear is a wholesale brand founded in 2007. Our home,
Bozeman, Montana, is an outdoor adventurer's paradise and is what
motivates us to lace up daily to explore the 18 million acres of
Greater Yellowstone Ecosystem that surround us. Bozeman also
inspired our name: Outside + Bozeman = Ob--z. The four points of
our compass-People, Community, Foot, and Experience-guide
everything we do in staying "True to the Trail." We also plant a
tree for every pair of footwear sold and have since our
beginning.
We are an Equal Opportunity Employer, and all applications will be
reviewed based on skill and qualifications for the role. As the
"True to the Trail" brand, we are committed to being true to our
people and hiring a diverse workforce. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability, gender identity,
sexual orientation or protected veteran status.
Our HQ is powered by clean wind energy - 100% of our office power
comes from wind farms in Central Idaho and Washington. We
carbon-offset our shoe shipments, employee travel and the office
utility bill. And the shoes we don't sell make a difference, too -
we donate our unsellable (but still trail-worthy) shoes, partnering
local and national non-profits to find feet in need.
********
Oboz Footwear is looking for a Customer Service Representative to
join the team!
Position Overview
This critical role serves as the first voice of the organization
and also, oversees critical interactions and relationships with
many key constituents, including OBOZ retailers, individual
customers and internal team members. -This role aids retailers and
consumers find the best pair of footwear by providing product
information, while also fielding dealer and customer complaints and
warranty concerns. This exciting position is key to the future
success of the Oboz brand and is perfect for the person wanting to
be part of a growing outdoor brand.
The primary functions of this role include but are not limited
to:
Phone and online customer service:
Provide prompt response to all online inquiries and online
chats.
Answer phone calls offering high caliber, accurate answers and
demonstrate empathy.
Listen and ask questions to gain full understanding of the caller's
needs.
Professionally respond to online inquiries using clear,
understandable language and a friendly, OBOZ approach.
Determine customer service if the situation requires escalation.
Route dealer and rep calls to Dealer service reps.
Manage all warranty claims including issuance of return
authorizations, correspondence and evaluation or manage employee
purchase program.
Work with the Customer Service Manager or designee to
collaboratively solve problems.
Report trends, recurrent issues/complaints to Customer Service
Manager and/or other OBOZ functional leaders.
Suggest solutions to product malfunctions or customer concerns.
Assist with cross departmental projects.
Provide back up support for the dealer services team.
What You Bring
Bachelor's degree or high school diploma with minimum of 3 years of
customer service experience preferred.
Minimum of 1 year of frontline customer experience preferably in a
product based company.
Outdoor industry product experience preferred.
Hands on experience with order entry, customer database management,
online/phone interactions.
Follows directions well, able to effectively perform in a
fast-growth environment, excellent verbal and written skills,
including listening with empathy and patience
Warm and professional, strong attention to detail and accuracy,
problem solving and follow through
Able to effectively deal with multiple priorities/activities
without compromising accuracy or responsiveness, desire and proven
ability to positively interact with people from diverse
backgrounds.
Comfortable prioritizing own workday and creating self-imposed
deadlines, and timeline and meeting them.
Company Social Responsibility
- - - - - - - - -Display an active commitment towards brand purpose
and values.
- - - - - - - - -Embrace opportunities to introduce new,
sustainable ideas for innovation.
- - - - - - - - -Support the promotion of human rights throughout
the business.
- - - - - - - - -Acts without delay to address serious human rights
and labor rights violations that threaten the safety and wellbeing
of Oboz employees, customers or those working in factories as part
of the Oboz global supply chain.
- - - - - - - - -Follow all company procedures and policies as
specified in the Oboz company handbook and support company efforts
in all environmental, social and governance (ESG) actions.
Company Culture
Oboz has a small but growing family-feel team. We are collaborative
and thrive on cross-functional relationships. We care about our
customers, the outdoors, and each other. Our office is relaxed and
non-conventional with a dog-friendly culture and we have world
class trails right outside our front door. We love the outdoors and
are passionate about doing the right thing for a more sustainable
world for us all to share. We are proud of our amazing brand, and
we want to share our success with other passionate people who enjoy
working in a fast-paced industry and share our company values.
---Compensation
As well as amazing footwear benefits and awesome folks to work
with, Oboz offers a competitive compensation and benefits package
including Medical, Dental, and vision, 401k retirement and paid
time off.
Want to join us?
Please send your resume and cover letter to
careers@obozfootwear.com. Please enter "Customer Service
Representative" in the subject line of your application email to
identify the role for which you are applying. Review of resumes
will begin immediately and will continue until the position is
filled.
Keywords: Oboz Footwear, Bozeman , Customer Service Representative, Sales , Bozeman, Montana
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