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Customer Experience Consultant

Company: Ressler Motor Group
Location: Bozeman
Posted on: June 25, 2022

Job Description:

POSITION SUMMARY: The Customer Experience Consultant is primarily responsible for delivering new and used vehicles to the customers using Ressler's procedures. Customer Experience Consultant will be become certified for the brand(s) they will primarily be delivering while maintaining the highest level of customer service and satisfaction. ESSENTIAL DUTIES:Delivery Duties:-- Become an expert in product knowledge of all brand models.-- Strive for a perfect delivery to all customers, including but not limited to: a service walk, a clean vehicle, a full tank of gas and ensuring that each customer understands their vehicle technology.-- Obtain basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, specifications, and other variations of the manufacturer's products.-- Demonstrate polished communication skills with customers, including the ability to present the dealership's products and to pinpoint customers' needs by interviewing and questioning.-- Become brand certified within six (6) months of hire date and maintain certification annually. -- Work systematically not only in the sales process but also in the process of handling the many administrative requirements of the position, such as paperwork, reports and logging every customer. -- Inspect vehicles prior to delivery.Customer Experience Duties:-- Review CSI survey with all customers and maintain excellent CSI scores by following up with customers after sale and delivery.-- Learn sales procedures including Ressler Motors Best Price system, processes, and follow-up and maintain a basic knowledge about competitor's products and prices.-- Master the ability to network, follow up on prospects, and ask for referrals.-- Demonstrate sensitivity toward customers and have a strong interest in exceeding customers' expectations.-- Attend mandatory meetings, including, but not limited to, sales, team, and training. -- Perform lot duties, including but not limited to, snow removal on vehicles, parking, display, pricing, lockup, and trade-in procedure.-- Maintain showroom including but not limited to: vehicle placement, straight and orderly displays, dusting vehicles, orderly showroom desks, signage, etc.-- Insure an exceptional customer experience by providing beverages, instructions on how to use Wi-Fi, and directions to various service departments.GENERAL POSITION DUTIES: -- Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.-- Keep a neat and orderly work station.-- Be willing to perform necessary tasks outside of normally assigned duties and responsibilities to help the Sales Manager operate the Sales Department productively and efficiently.-- Follow Ressler Motor Company's Philosophy, Values and Mission Statement.-- Any other duties assigned by supervisor.


Keywords: Ressler Motor Group, Bozeman , Customer Experience Consultant, Professions , Bozeman, Montana

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