Express Service Advisor
Company: Gallatin Motor Company LLC
Location: Bozeman
Posted on: May 28, 2023
Job Description:
Job Type
Full-time
Description
POSITION SUMMARY: The Express Service Advisor will be primarily
responsible for interpreting the customer's concerns so the Express
Technicians can diagnose and perform the necessary repairs and then
relays the resulting work done to the customer in understandable
terms. The Express Service Advisor will ensure the highest level of
customer service and ensure customer satisfaction and assist the
customer in scheduling routine maintenance and repairs.
ESSENTIAL DUTIES:
- Greet customers upon arrival in a prompt, courteous, and
professional manner at their vehicle.
- Acknowledge customers who are waiting. Utilize porter if
necessary.
- Prepare for scheduled customers i.e.: vehicle history, what the
appointment is scheduled for, etc.
- Check the vehicle repair history, paying special attention to
possible comeback repairs.
- Perform walk around and inspect all vehicles for potential
body, glass and paintless dent repairs.
- Communicate with service customers to determine the nature of
mechanical problems and perform test drive of vehicle if
needed.
- Advise customers of recommended maintenance needed based on
time and mileage
- Develop repair orders by fully documenting customer information
and vehicle maintenance, and mileage.
- All service needs shall be identified at the vehicle,
accurately recorded on the repair order and verified with the
customer to facilitate the repair of all items on each visit.
- Give customer time of repair completion and obtain customer's
signature on ALL repair orders
- Keep customers updated on status changes (cost, time or
additional recommendations)
- VIS or TIS all incoming vehicles for recalls or salvaged VINS
to determine warranty coverage
- Communicate with technicians and dispatch regarding customer
and company vehicle repairs to service our customers efficiently
and effectively. Requirements
Education and Experience:
- High School Diploma or Equivalent.
- Valid Driver License and clean driving record required.
- Knowledge of vehicle mechanical operations preferred.
Salary Description
$30,000 - 50,000K per year
Keywords: Gallatin Motor Company LLC, Bozeman , Express Service Advisor, Other , Bozeman, Montana
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