Crew Chief
Company: IHOP
Location: Bozeman
Posted on: August 7, 2022
Job Description:
SUMMARY:A position filled by a craft Team Member with initiative
and demonstrated leadership ability.In the absence of management,
the Crew Chief assumes the duties and responsibilities of the
Assistant Manager. The Crew Chief continues working their assigned
craft position responsibilities, in addition to the
responsibilities listed below.PURPOSE OF JOB:To assist in directing
Team Members in all phases of operation, to achieve high standards
of food preparation and presentation, service to guests, general
cleanliness and pleasant atmosphere in accordance with all Standard
Operating Procedures.ESSENTIAL DUTIES AND RESPONSIBILITIES:These
include the following:
- Assist in ensuring that all personnel, equipment and supplies
are prepared and ready to meet the needs of the business. Assist in
assigning Team Memberduties and responsibilities and encouraging
teamwork.
- Inform all Team Members of new menu items, specials and
promotional materials to ensure complete understanding of food
preparation and service.
- Assist in conducting orientation and training for new Team
Members and give refresher training to current Team Members, when
needed. Supervise Team Member performance and conduct in accordance
with Company policies. Observe guest reactions to quality of food
and service.
- Review all time cards (or time reports) daily as required by
Unit Manager.
- Adjust schedule to meet the needs of the restaurant.
- Enforce portion control per Standard Operating Procedures.
Check deliveries for proper quantity, quality, pricing,
completeness of order, breakage and spoilage.
- Maintain tight security.
- Control waste.
- Perform administrative procedures such as:
- Cash receipts/store receipts
- Be responsible for register reading and daily sales
reports.
- Reconcile cash receipts and store bank funds.
- Make DAILY deposits and submit deposit slips to the Accounting
Office as required by Manager or Assistant Manager.
- Ensure that register or Servers have sufficient change and
bills prior to peak hours of business.
- Enforce Company policy regarding check cashing.
- Perform other assignments or as needed or which may be assigned
by the Unit Manager or Assistant Manager.QUALIFICATIONS:To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below
represent the knowledge, skill and or/ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Team member must be able to
communicate verbally in English to Team Members and guests and read
English for menus, guest checks, notices, instructions, safety
labels, etc.Team Member must be able to interact with people in a
friendly, courteous manner.EDUCATION AND/OR EXPERIENCE:Prior
experience or training is desired, but may not be required.LANGUAGE
SKILLS:Ability to read and comprehend instructions, correspondence,
and memos. Ability to write guest checks and simple correspondence.
Ability to read and speak English well enough to communicate with
guests, understand guest checks and instructions.MATHEMATICAL
SKILLS:Ability to add, subtract, multiply and divide in all units
of measure using whole numbers, fractions, percentages, decimals,
discounts and cash counting.REASONING ABILITY:Ability to apply
common sense and to understand and carry out detailed and objective
written or oral instructions. Ability to deal with problems
involving a few concrete variables in standardized situations. Team
member must be able to memorize food plating and handling
procedures outlined in the Standard Operating Procedures.OTHER
SKILLS AND ABILITIES:Team member must be able to remain calm under
pressure when dealing with guests, staff or equipment
problems.Successfully complete IHOP training coursework as
assigned.PHYSICAL DEMANDS:The physical demands described here must
be met by Team Member to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job, the Team Member
regularly is required to use hands and fingers, handle or feel
objects, tools or controls; walk, stoop, kneel, crouch or crawl;
talk or hear; and taste or smell. The Team Member regularly must
lift and/or move up to 10 pounds and occasionally may move up to
100 pounds.WORK ENVIRONMENT:The work environment characteristics
described here are representative of those a Team Member encounters
while performing the essential functions of thisjob. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.While performing the duties of
this job, the Team Member occasionally is exposed to fumes or
airborne particles. The noise level in the work environment is
usually moderate.Required
Keywords: IHOP, Bozeman , Crew Chief, Other , Bozeman, Montana
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