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Client Support Specialist

Company: Williams Plumbing / Williams Civil Construction
Location: Bozeman
Posted on: July 28, 2022

Job Description:

Job DescriptionSalary: $18-20/hr DOEAbout Williams + Harvey's:Williams + Harvey's unites the two best plumbing and HVAC service teams in the Gallatin Valley. Specializing in home service and repair, we ensure every customer's plumbing, heating, and cooling systems do what they should do: provide comfort and peace of mind. With over 80 years of combined experience, we know this community better than anyone — and our expertise outmatches anyone in the industry. We prioritize knowledge and training. We take pride in strong customer relationships. And we never tire of delivering quality, timely, and honest work. We are hiring a Client Support Specialist who demonstrates professionalism, core values and efficiency in all aspects as the initial point of contact from the customer for Heat, Plumbing, Billings, Aqua Systems and Light Civil. Primary function will be to answer and dictate customer calls to best serve the customer. You will be responsible for gathering detailed and accurate information while documenting job details in our HVAC/Plumbing software system.   What You'll Do:

  • Answer phones to best qualify customer needs (occasional walk-ins).
    • Relays messages and special instructions to service technicians.
    • Keeps record of service calls and work orders in Service Titan.
    • Occasionally collects accounts receivable and past due balances.
    • Monitor emergency calls and work with Technicians Support Specialist to handle priority jobs.
    • Responsible for making follow-up calls with customers to record satisfaction with service, possible concerns, further needs, and general feedback.
      • Client confirmation calls (when short staffed may consider delegating to Technician Support Specialist).
      • May interact with vendors in matters regarding supplies and materials.
      • Occasionally supports answering phones for main office.
      • Work closely with team to provide feedback and training opportunities to leadership. What You Bring:
        • Active Listening. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, retaining and applying guidance and directions.
        • Interpersonal Skills: Tactful and mature demeanor with well-developed interpersonal skills including the ability to work well with diverse personalities.
        • Speaking to others to convey information efficiently and effectively.
        • Proficient with software and company platforms, adhering and adapting to company processes.
        • Making Decisions and Solving Problems. Analyzing information and evaluating results to choose the best solution and solve problems.
          • Ability to work both independently and cooperatively.
          • Attention to detail, accurate and thoroughness in completing tasks
          • Productive time management awareness, eliminating deviations from priorities.
          • Organization: Utilizes strong organizational skills.
          • Some knowledge of building maintenance needs and service requirements.
            • Some knowledge of the practices, methods, materials, and equipment of the plumbing trade.What We Offer:
              • Competitive Wage ($18-20/hr DOE)
              • Medical Insurance - 3 affordable plans with HSA and FSA options available
              • HSA Employer Contribution of $500/$1,000 (Individual/Family) if selecting the HDHP HSA plan
              • Dental & Vision
              • Employer 401(k) match up to 8%
              • Paid Time Off
              • Co-workers committed to teamwork, success, and personal responsibility
              • Opportunity to live and play in the "Last Best Place"
              • Schedule: Monday - Friday, 7:30am to 4:30pm

Keywords: Williams Plumbing / Williams Civil Construction, Bozeman , Client Support Specialist, Other , Bozeman, Montana

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