New Car Specialist
Company: Ressler Motor Company
Posted on: May 16, 2022
Fun workplace culture! Ongoing training!
Ressler Motors believes that our people are our greatest asset. We
strive to provide a work environment that promotes ongoing
improvement through raining, career growth and personal
development. Coming to work each day should be fun and
Ressler Motors is the largest volume dealership in the state of
Montana, providing countless drivers in Butte, Helena, Billings,
Livingston, Manhattan, and beyond. Ressler Motors is happy to serve
many Montana communities with top-notch vehicles and quality
automotive services, and we make a point to go above and beyond to
show our commitment to the people we serve. If you're ready to work
with a dealership that has your best interests at heart, then come
to Ressler Motors.
POSITION SUMMARY: The New Car Specialist is primarily responsible
for delivering new and used vehicles to the customers using
Ressler's procedures. Customer Experience Consultant will be become
certified for the brand(s) they will primarily be delivering while
maintaining the highest level of customer service and
-- Become an expert in product knowledge of all brand models.
-- Strive for a perfect delivery to all customers, including but
not limited to: a service walk, a clean vehicle, a full tank of gas
and ensuring that each customer understands their vehicle
-- Obtain basic knowledge of automotive systems and thorough
knowledge of prices, models, series, options, specifications, and
other variations of the manufacturer's products.
-- Demonstrate polished communication skills with customers,
including the ability to present the dealership's products and to
pinpoint customers' needs by interviewing and questioning.
-- Become brand certified within six (6) months of hire date and
maintain certification annually.
-- Work systematically not only in the sales process but also in
the process of handling the many administrative requirements of the
position, such as paperwork, reports and logging every
-- Inspect vehicles prior to delivery.
Customer Experience Duties:
-- Review CSI survey with all customers and maintain excellent CSI
scores by following up with customers after sale and delivery.
-- Learn sales procedures including Ressler Motors Best Price
system, processes, and follow-up and maintain a basic knowledge
about competitor's products and prices.
-- Master the ability to network, follow up on prospects, and ask
-- Demonstrate sensitivity toward customers and have a strong
interest in exceeding customers' expectations.
-- Attend mandatory meetings, including, but not limited to, sales,
team, and training.
-- Perform lot duties, including but not limited to, snow removal
on vehicles, parking, display, pricing, lockup, and trade-in
-- Maintain showroom including but not limited to: vehicle
placement, straight and orderly displays, dusting vehicles, orderly
showroom desks, signage, etc.
-- Insure an exceptional customer experience by providing
beverages, instructions on how to use Wi-Fi, and directions to
various service departments.
High School Diploma or Equivalent.
Valid Driver License and clean driving record required.
Keywords: Ressler Motor Company, Bozeman , New Car Specialist, Other , Bozeman, Montana
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