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BDC Representative

Company: Gallatin Motor Company LLC
Location: Bozeman
Posted on: January 16, 2022

Job Description:

It doesn't have to be "just a job"
Ressler Motors is the largest volume dealership in the state of Montana, providing countless drivers in Butte, Helena, Billings, Livingston, Manhattan, and beyond. Ressler Motors is happy to serve many Montana communities with top-notch vehicles and quality automotive services, and we make a point to go above and beyond to show our commitment to the people we serve. If you're ready to work with a dealership that has your best interests at heart, then come to Ressler Motors.
POSITION SUMMARY: The Business Development Center Representative is primarily responsible for answering all incoming Sales/Service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.
ESSENTIAL DUTIES:
-- Answer incoming Sales/Service calls, schedules sales appointments, and secure client information in a courteous and professional manner.
-- Answer incoming Sales/Service Appointment and Internet leads for Subaru, Audi and VW and ensure successful handoffs of phone and internet leads to Sales Consultants/Service Advisors.
-- Adhere to pre-set phone scripts and make suggestions for improvements to management.
-- Document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date.
-- Follow up with and re-schedule no-show customer appointments.
-- Perform ongoing research and documentation of irregularities in sales process, website, phone system, and database and notify management to ensure corrective action to improve process.
-- Accurately maintain customer database and tracking programs while maintaining the highest level of customer information confidentiality.
-- Accurately maintain and update the BDC Call Log
-- Take photos of inventory to ensure accurate inventory representation on websites.
-- Review Ressler Inventory photos and make corrections when and where needed.
-- Text and/or call service customers regarding their experience, document contact and perform follow-up duties as needed.
Maintain and update Excel files and Google docs to track and report monthly progress.Education and Experience:
-- High School Diploma or Equivalent.
-- Intermediate to advance computer skills required.
-- Valid Driver License and clean driving record required.PI160828808

Keywords: Gallatin Motor Company LLC, Bozeman , BDC Representative, Other , Bozeman, Montana

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