Company: Gallatin Motor Company LLC
Posted on: January 16, 2022
It doesn't have to be "just a job"
Ressler Motors is the largest volume dealership in the state of
Montana, providing countless drivers in Butte, Helena, Billings,
Livingston, Manhattan, and beyond. Ressler Motors is happy to serve
many Montana communities with top-notch vehicles and quality
automotive services, and we make a point to go above and beyond to
show our commitment to the people we serve. If you're ready to work
with a dealership that has your best interests at heart, then come
to Ressler Motors.
POSITION SUMMARY: The Business Development Center Representative is
primarily responsible for answering all incoming Sales/Service
phone calls and serving customers enthusiastically on the phone,
via e-mail, and instant messaging, securing and updating
confidential customer information, and scheduling sales
appointments while maintaining the highest level of customer
service, satisfaction, and retention.
-- Answer incoming Sales/Service calls, schedules sales
appointments, and secure client information in a courteous and
-- Answer incoming Sales/Service Appointment and Internet leads for
Subaru, Audi and VW and ensure successful handoffs of phone and
internet leads to Sales Consultants/Service Advisors.
-- Adhere to pre-set phone scripts and make suggestions for
improvements to management.
-- Document conversations with customers in a detailed and through
manner to allow reference of conversation notes at a future
-- Follow up with and re-schedule no-show customer
-- Perform ongoing research and documentation of irregularities in
sales process, website, phone system, and database and notify
management to ensure corrective action to improve process.
-- Accurately maintain customer database and tracking programs
while maintaining the highest level of customer information
-- Accurately maintain and update the BDC Call Log
-- Take photos of inventory to ensure accurate inventory
representation on websites.
-- Review Ressler Inventory photos and make corrections when and
-- Text and/or call service customers regarding their experience,
document contact and perform follow-up duties as needed.
Maintain and update Excel files and Google docs to track and report
monthly progress.Education and Experience:
-- High School Diploma or Equivalent.
-- Intermediate to advance computer skills required.
-- Valid Driver License and clean driving record
Keywords: Gallatin Motor Company LLC, Bozeman , BDC Representative, Other , Bozeman, Montana
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