Typical pay range: $36.38 - $51.26
ST. CHARLES HEALTH SYSTEM
System Training Specialist
Manager Application Training
November 9, 2020
Creating America’s healthiest community, together
In the spirit of love and compassion, better health, better care,
Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The training team focuses on
continually improving the performance of individuals and groups
within St. Charles. This encompasses not only formal training in a
classroom setting, but informal learning that occurs through
rounding and supporting our front-end caregivers. The training team
is under the information services umbrella, which partners with our
customers to leverage various technologies to achieve the best
patient outcomes possible by implementing new hardware and software
solutions, upgrading existing environments, protecting the data we
store, and integrating different solutions to achieve a seamless
POSITION OVERVIEW: The System Training Specialist
RN will create an exciting, modern, and comprehensive system
training program(s) for all caregivers and providers at St. Charles
with a focus on training other nurses. Utilizing their clinical
experience, this role will ensure training content has been built
and reviewed from a nursing workflow perspective and includes
onboarding, closing performance gaps, and training for system
enhancements or upgrades. The System Training Specialist RN will
work collaboratively with a team of application analysts to ensure
our training environment is up to date and set the stage for
optimal system performance. They will also be responsible for,
interacting with caregivers and providers in a professional manner
while providing high level customer service while rounding with
teams and super users. This position does not directly manage any
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for coordination, presentation, and evaluation of
EHR training and other technical training for new hires and
existing caregivers in on-site training courses, workshops, or
webinars. Concentrates on areas within the system that require
clinical background and focus attention toward support in those
areas. For example, Nurses will support nursing workflows
within the inpatient and outpatient settings.
Develops technical training curriculum and learning materials.
Enhances material to employ adult learning techniques to ensure
maximum knowledge retention. Reviews the training curriculum of
non-clinical trainers, ensuring accuracy and appropriateness for
clinical use. Dissects workflows from the clinical
perspective, ensuring they are complete, intuitive, and usable
based on the responsibilities of the caregivers performing the
Modifies training lessons and creates ad-hoc lessons based on
feedback from metrics, training evaluations, and identified needs
from Clinical Informatics, domain groups, and department visits.
Analyzes data and implements continuous improvement and
Evaluates and tests clinical workflows, utilizing the clinical
knowledge and expertise of the intricacies within the workflow and
utilizing technology to alleviate user error and provide
efficiencies whenever possible.
Rounds regularly to observe system use and offers appropriate
one-on-one and group support for effective use of the EHR and other
systems. Provides direct feedback on system usage with tips and
tricks to improve efficiency and establishes relationships.
Maintains training matrix and monitors training completion
status for all caregivers and providers. Works with the
organizational development team to maintain accurate documentation
and class schedules in the Learning Management System.
Troubleshoots assigned front-line support calls from end-users,
seeks resolution, and escalates the issue to the system analyst if
needed. Addresses clinical training issues arising from all
applications, including the Safety reporting system (SAS).
Partners with the Clinical Practice and Professional Development
team to create a seamless training program where clinical and
application workflows intersect. Ensures knowledge of workflows
that utilize a third-party application, in addition to, Epic.
Credentials trainers for clinical applications.
Participates in continued education around adult learners,
training best practices, presentation/public speaking skills; both
as a learner and trainer.
Participates in on-call rotation as required.
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all applicable
laws, regulations, policies and procedures, supporting the
organization’s corporate integrity efforts by acting in an ethical
and appropriate manner, reporting known or suspected violation of
applicable rules, and cooperating fully with all organizational
investigations and proceedings.
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: Bachelor’s degree from an accredited college or
university. Minimum of Associates degree in Nursing.
Preferred: Bachelor of Science degree in
Required: Valid Registered Nurse Licensure in the
state of Oregon. Must pass Epic credentialing panel and gain
curriculum certification in specified application within 3 months
of hire. Valid Oregon driver's license and the ability to travel to
all St. Charles Health System worksites
Preferred: Epic application/curriculum certification in
current version used by organization (such examples may include
ASAP, ClinDoc, Ambulatory, Willow, Cupid, Beaker, Orders, Beacon,
Required: One (1) year working as a registered nurse in
clinical setting. Experience in either training
Epic clinical application or working as an RN using Epic as
Preferred: Experience in instructional design, Epic
implementation(s) in Epic clinical applications (ASAP, ClinDoc,
Ambulatory, Willow, Cupid, Beaker, Orders, Beacon,
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Position Specific Skills:
Builds Relationships and Provides Exceptional Customer
Service: Develops and maintains a high level of trust and
respect with our customer base, internal and external. Core
elements: keeping promises; following through on our commitments;
demonstrating that customers’ needs are important through our
actions; and going out of our way to help them.
Time Management / Organization: Requires a demonstrated ability
to manage and accomplish administrative, application maintenance,
problem- solving and project tasks simultaneously, while meeting
deadlines and delivering high-quality outcomes. Ability to work
under pressure in a fast-paced environment. Strong analytical,
problem solving and decision making skills. Ability to multi-task
and work independently with little supervision.
Communication: Effectively communicates with customers, peers
and vendors verbally and in writing. Communicates effectively with
physicians, caregivers, peers and managers. Must be comfortable
presenting in front of a group. Willing to spend significant time
leading classroom training and must be able to present the material
clearly and with confidence.
Decision-Making: Must have the ability to exercise discretion
and independent judgement in a variety of decision making
scenarios. Participates with cross-functional teams to make the
best decisions meeting the needs of St. Charles, our patients, our
caregivers while not compromising stability, performance or
usability of applications. Ability to interact with a diverse
population and professionally represent SCHS. Self-motivated with
the ability to learn new concepts and job requirements quickly as
well as handle frequent change.
Continually (75% or more): Use of clear and audible
speaking voice and the ability to hear normal speech
Frequently (50%): Sitting, standing, walking, lifting 1-10
pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching
overhead, carrying/pushing or pulling 1-10 pounds,
Rarely (10%): Stooping/kneeling/crouching,
lifting, carrying, pushing or pulling 11-15 pounds, operation of a
Never (0%): Climbing ladder/step-stool,
lifting/carrying/pushing or pulling 25-50 pounds, ability to
hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise,
dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
ANALYST INFORMATION TECHNOLOGY, NON CONTRACT RN
Scheduled Days of the Week:
As Scheduled (may include weekends and holidays)
Shift Start & End Time:
0800 to 1700