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Operations Manager - Concessions

Company: Montana State University, Inc
Location: Bozeman
Posted on: June 8, 2021

Job Description:

Culinary Services (CS), a division of Auxiliary Services, provides meals for over 12,000 customers a day becoming an integral part of campus life and the overall college experience. CS proudly provides Montana State University students with not only a repertoire of various cuisines, cooking styles, and flavors, but a comfortable atmosphere to meet friends, study, and simply relax. The division is comprised of 2 residential dining halls, 9 retail operations, Brick Breeden Fieldhouse and Bobcat Stadium Concessions, Fork in the Road food truck, MSU Catering, Indulge In-House Bakery & Salads, and the Farm to Campus Program.

Duties and Responsibilities Reporting to the General Manager, the Operations Manager is a working position who manages assigned events and assists with a wide range of other tasks on dark days.

Active and responsible management of the department's financial and human resources and inventory.

Manages part-time/temporary staff and volunteer groups to ensure customer needs are being met.

Performs a variety of administrative duties related to payroll, inventory and ordering.

Ensures all supplies necessary to do business are in stock.

Maintains the Micros point of sales system for Concessions and responsible for cash reconciliation.

Assists with developing and implementing new menus and marketing ideas; maintains existing displays, signs, and menuboards.

Ensures all supplies necessary to do business are in stock.

Manages assigned events throughout the year and ensures appropriate menus are offered to provide a pleasing dining experience for event patrons. Ensures food production meets/exceeds all state and local food code standards.

Ensures the proper maintenance and upkeep of the facilities and equipment.

Assists with implementing short and long term strategies and goals and for the operation.

Ensures cleanliness and sanitation of all areas of the operation.

Works where needed in the operation performing day to day activities.

And actively contributes to the success of the department while performing other duties as needed in support of the department's mission.

Required Qualifications - Experience, Education, Knowledge & Skills

Progressively responsible food production and management experience in fast-paced food operations or an equivalent combination of relevant education and experience. Extensive customer relations experience. Progressively responsible experience supervising a large and diverse staff. Demonstrated experience with inventory control. Experience with cash handling and/or point of sales machines. Proficient experience using computers and various software packages.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Advanced degree or certification in business, marketing, the food/hospitality industry or a related field. Experience working concessions.

The Successful Candidate Will

Exhibit comprehensive knowledge of a large scale/high output food service operation.

Positively and professionally perform all the functions of the position while providing excellent customer service

Exhibit strong communication and interpersonal skills with the ability to motivate employees to perform at and sustain a high level of quality

Prioritize and organize workload in order to complete tasks in a timely manner with minimal supervision

Consistently exercise initiative and good judgment

Maintain compliance with policy and procedure

Exhibit accurate record keeping skills

Quickly adapt to changing priorities

Follow health and sanitation guidelines for food preparation and handling

Network and maintain strong working relationships

Demonstrate experience in facilitating change, managing conflict, and problem solving

Generate team oriented solutions to challenges facing the Food Services division

Be knowledgeable about State and Federal health and food safety guidelines.

Work effectively and efficiently in close cooperation with CS staff in a team-oriented environment

Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Must possess of a valid driver's license and meet all State of Montana requirements to operate State/University vehicles. Please do not send a copy of your driver's license at this time. (If the successful candidate possesses a valid out of state driver's license, candidate must obtain a valid Montana driver's license within 60 days.) Will will work evenings, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands. Full time, 12 month position. Weekly schedule will be driven by the event schedule. May be asked to become forklift certified.

Physical Demands

Normal office and kitchen/cooler/freezer/concessions area environments.

Working for long periods of time at a computer or on the phone.

Moving about for long periods of time navigating food service and other campus areas.

Moving odd shaped items while conducting business.

Occasionally lifting up to 50 lbs.

Exposure to cleaning chemicals on a daily basis.

Occasionally work outside and in inclement weather.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? Yes

Keywords: Montana State University, Inc, Bozeman , Operations Manager - Concessions, Other , Bozeman, Montana

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