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Academic Advisor II

Company: Montana State University, Inc
Location: Bozeman
Posted on: June 4, 2021

Job Description:

Under the supervision of the Associate Registrar, this position performs a variety of technical and customer service support tasks in support of the Registrar's Office and Division of Student Success. Because this position has extensive contact with students, staff, faculty and the public, the person in this position must possess the skills to tactfully and diplomatically respond to a wide variety of contacts. The work is highly detailed and requires teamwork, problem-solving skills, and interpretation and implementation of MUS and MSU policies and procedures. Personal initiative and judgment is essential to deal effectively with highly confidential and restricted academic record information.

Duties and Responsibilities General duties include: evaluation, review, maintenance of processes and transactions related to the permanent academic records of former and current students; investigate and monitor students' completion of degree requirements; participate in end-of-term activity with final grades, academic status and record updates; evaluate academic program completion and post baccalaureate degrees; initiate contact with students and staff to advise and resolve problems; prioritize duties to meet deadlines; advise students on transcript notations and interpretation; maintain and generate complex data sets.

Required Qualifications - Experience, Education, Knowledge & Skills

Two years post-secondary education plus three years administrative experience which includes highly detailed work assignments and extensive contact with the public or an equivalent combination of education and/or experience. Demonstrated software experience including relational databases, spreadsheets, word processing. Demonstrated experience composing, formatting, and proofing business correspondence and general office materials accurately and professionally.

Preferred Qualifications - Experience, Education, Knowledge & Skills

General knowledge of higher ed. curricula, policies and procedures. Experience working with enrollment and degree auditing software and/or relational database. A Baccalaureate degree, or an equivalent combination of education and/or experience.

The Successful Candidate Will

Demonstrated strong verbal and written communication skills, and an aptitude for responding to a variety of questions from a diverse range of individuals; both internal and external to the organization Demonstrated ability providing a high level of customer service in a positive, professional, and helpful manner. Demonstrated competence exercising initiative, good judgment, and making consistent decisions when interpreting and applying policies and procedures. Demonstrated competence maintaining, processing, and verifying detailed records with a high degree of accuracy. Demonstrated competence organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability to changing priorities, in a busy office setting.

Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Keywords: Montana State University, Inc, Bozeman , Academic Advisor II, Other , Bozeman, Montana

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