Under the supervision of the Associate Registrar, this position
performs a variety of technical and customer service support tasks
in support of the Registrar's Office and Division of Student
Success. Because this position has extensive contact with students,
staff, faculty and the public, the person in this position must
possess the skills to tactfully and diplomatically respond to a
wide variety of contacts. The work is highly detailed and requires
teamwork, problem-solving skills, and interpretation and
implementation of MUS and MSU policies and procedures. Personal
initiative and judgment is essential to deal effectively with
highly confidential and restricted academic record information.
Duties and Responsibilities General duties include: evaluation,
review, maintenance of processes and transactions related to the
permanent academic records of former and current students;
investigate and monitor students' completion of degree
requirements; participate in end-of-term activity with final
grades, academic status and record updates; evaluate academic
program completion and post baccalaureate degrees; initiate contact
with students and staff to advise and resolve problems; prioritize
duties to meet deadlines; advise students on transcript notations
and interpretation; maintain and generate complex data sets.
Required Qualifications - Experience, Education, Knowledge &
Two years post-secondary education plus three years
administrative experience which includes highly detailed work
assignments and extensive contact with the public or an equivalent
combination of education and/or experience. Demonstrated software
experience including relational databases, spreadsheets, word
processing. Demonstrated experience composing, formatting, and
proofing business correspondence and general office materials
accurately and professionally.
Preferred Qualifications - Experience, Education, Knowledge &
General knowledge of higher ed. curricula, policies and
procedures. Experience working with enrollment and degree auditing
software and/or relational database. A Baccalaureate degree, or an
equivalent combination of education and/or experience.
The Successful Candidate Will
Demonstrated strong verbal and written communication skills, and
an aptitude for responding to a variety of questions from a diverse
range of individuals; both internal and external to the
organization Demonstrated ability providing a high level of
customer service in a positive, professional, and helpful manner.
Demonstrated competence exercising initiative, good judgment, and
making consistent decisions when interpreting and applying policies
and procedures. Demonstrated competence maintaining, processing,
and verifying detailed records with a high degree of accuracy.
Demonstrated competence organizing and prioritizing multiple work
assignments, meeting deadlines, and exercising adaptability to
changing priorities, in a busy office setting.
Position Special Requirements/Additional Information This job
description should not be construed as an exhaustive statement of
duties, responsibilities or requirements, but a general description
of the job. Nothing contained herein restricts Montana State
University's rights to assign or reassign duties and
responsibilities to this job at any time.
Physical Demands To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily with or
without reasonable accommodations. The requirements listed above
are representative of the knowledge, skill, and/or ability
This position has supervisory duties? No