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Program Coordinator I

Company: Montana State University, Inc
Location: Bozeman
Posted on: June 4, 2021

Job Description:

The Housing Division at MSU, comprised of Residence Life and Family & Graduate Housing, offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 11 active on-campus communities which are the home of up to 5,300 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success. Each hall has a Program Coordinator (PCI) that is vital to the administrative management of that hall. The PCI interacts with students, University staff/faculty, parents and perspective students on a daily basis while performing the duties of the position.

Duties and Responsibilities

Manages the front desk environment in order to create a welcoming yet professional space that provides special services to residents Performs a variety of administrative tasks in support of the operation Co-supervises 15-25 student desk clerks in cooperation with the Resident Director Coordinates the judicial process with the Resident Director and maintains the in-hall judicial systems administrative processes Manages the administration processes and occupancy of the residence hall Maintains a safe and secure environment for residents Responds to a wide breadth of inquiries with information on the department, MSU, policies, judicial information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area and community resources, etc. And actively participates as part of the team while performing other duties in support of the department's mission.

Required Qualifications - Experience, Education, Knowledge & Skills

Progressively responsible administrative experience or an an equivalent combination of education and/or experience.

Proficient experience using computers and various software packages. Customer service experience dealing effectively and diplomatically with a variety of people that may include handling difficult customer service situations.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Demonstrated skills managing through stressful situations. Leadership/Supervisory experience coordinating and directing the work of others.

The Successful Candidate Will

Accurately perform duties in a high traffic office environment with frequent interruptions Efficiently complete work while meeting varied deadlines in a timely manner Work effectively and efficiently in close cooperation with all staff in a team-oriented environment Demonstrate excellent communication skills Excellent researching and problem solving skills Follow and explain policies, and procedures Manage difficult situations appropriately and professionally and demonstrate excellent conflict resolution skills Consistently exercise initiative and good judgment Prioritize and organize workload Exhibit a strong sense of self-motivation and self-management Adapt to changing priorities Maintain confidentiality of records and information Share job duties with co-workers as needed Represent the department to others in a professional and courteous manner

Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Normal office environment. Work for long periods of time at a computer or talking on the telephone. Occasionally move items up to 30 lbs. May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

This position has supervisory duties? Yes

Keywords: Montana State University, Inc, Bozeman , Program Coordinator I, Other , Bozeman, Montana

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