This multi-faceted role directly impacts the goals for retention
and graduation outcomes at MSU by managing and providing strategic
downstream leadership for Early Alert program, Q1-Q2.5 coordination
and other retention focused programming. This role proactively
manages identifying students who are at risk and under-performing
in their academic pursuits, from time of notification for Early
Alert, identifies and formulates appropriate intervention support
that is aligned with meeting both expressed and latent needs, and
ensures current operational procedures are maintained to provide
timely referrals and programmatic efforts.
Duties and Responsibilities In this position, the successful
Work collaboratively with AYCSS staff and administration to
develop and employ new methods to advance programs, with the
ultimate goal of improving MSU's retention and graduation rates.
Manage logistics for retention specific programming efforts,
including Early Alert and other key strategic initiatives.
Conducting one-on-one and group appointments with students,
reviewing appropriate learning strategies for students referred to
the Allen Yarnell Center for Student Success via referrals through
the Early Alert program, Residence Life, CARE team, AYCSS
initiatives, as well as self-referral by students who know they
need help with pursuing their degree. Manage communication and
direct service support to students who have withdrawn from MSU, to
ensure AYCSS services have been communicated, and inviting them to
return. Develop strategic outreach efforts though a needs
assessment of the referred student to ensure AYCSS is holistically
serving the referred students. Develop mechanisms to track outcomes
of all students - and alerting appropriate campus partners for
students who are in need of immediate support services. Build
relationships and communication channels with faculty, advisors,
staff to advance the EAL program. Strategically ensure students 'at
risk' are identified through the Early Alert systems and work in
conjunction with the Data Analyst to identify additional 'at risk'
students and develop long-term and just-in-time intervention
strategies to support the initiative. Work closely and responsively
with faculty, advisors and staff to coordinate efforts to assist
students who have been referred via Early Alert and provide them
appropriate feedback regarding the status of their student
referrals. Coordinate with the Return-to-Learn program in order to
support the return of students who have stopped out (withdrawal,
academic suspension, etc.) to the institution.
Work in conjunction with various campus constituents on
initiatives and partnerships, including but not limited to:
Owns and manages high-level programmatic and daily calendars in
support of Center-wide efforts, and oversees communication efforts
for program specific events and daily operations. Serve as point
person to Residence Life for center-wide management and logistics.
Maintain a flexible schedule to host events and interact with
students during evening and occasional weekend hours with advance
notice. Ensure service excellence, soundness of practice and
program metrics are achieved, client notes recorded, promote
professional learning communities, and staff training and
development, in an effort to improve student outcomes.
Required Qualifications - Experience, Education, Knowledge &
Bachelor's degree, or combination of education and/or applicable
experience equivalent to a Bachelor's Degree from which comparable
skills are acquired. Demonstrated professional experience with
progressive managerial responsibility (project management
preferred). Demonstrated experience in program development,
management, implementation and delivery assessment. Demonstrated
attention to detail and accuracy with a strong commitment to
quality and delivery with a high degree of professionalism.
Demonstrated technical competence using personal computers and
various software such as word processing, spreadsheets,
presentation software & relational databases with a willingness to
learn additional department and MSU specific software and programs.
Possess an understanding of, and experience with, managing
databases, analytics, and using quantitative metrics to baseline
Preferred Qualifications - Experience, Education, Knowledge &
Master's Degree in related field. Demonstrated ability to
coordinate multiple initiatives while working with various
constituents bringing project to a successful completion.
Demonstrated experience planning events or programs with multiple
constrains and considerations that must be thought-through or
planned. Possess knowledge of the higher education system, trends
and related services.
The Successful Candidate Will
Have a strong desire to help students create their MSU
experience with intentionality. Be committed to utilizing engaging
pedagogy that involves students in the learning process. Possess a
willingness and desire to engage in learning themselves. Possess
the ability to troubleshoot problems and have candid conversations.
Have the ability to relate to, mentor, inspire and develop rapport
with a diverse student body. Have excellent written and oral
communication skills. Have a proven ability to take initiative,
work independently and in a team environment. Have effective
interpersonal skills including the ability to collaborate
successfully with mentors and staff. Possess sound decision-making
skills. Possess an enthusiastic approach and a high level of
integrity. Be experienced managing and maintaining confidential
information. Have the ability to represent the office in a
Position Special Requirements/Additional Information Maintain a
flexible schedule to host events and interact with students during
evening and occasional weekend hours, with advanced notice. This
job description should not be construed as an exhaustive statement
of duties, responsibilities or requirements, but a general
description of the job. Nothing contained herein restricts Montana
State University's rights to assign or reassign duties and
responsibilities to this job at any time.
Physical Demands To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily with or
without reasonable accommodations. The requirements listed above
are representative of the knowledge, skill, and/or ability
This position has supervisory duties? Yes