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Early Alert, Student Success & Faculty Liaison Program Manager *updated screening date*

Company: Montana State University, Inc
Location: Bozeman
Posted on: June 4, 2021

Job Description:

This multi-faceted role directly impacts the goals for retention and graduation outcomes at MSU by managing and providing strategic downstream leadership for Early Alert program, Q1-Q2.5 coordination and other retention focused programming. This role proactively manages identifying students who are at risk and under-performing in their academic pursuits, from time of notification for Early Alert, identifies and formulates appropriate intervention support that is aligned with meeting both expressed and latent needs, and ensures current operational procedures are maintained to provide timely referrals and programmatic efforts.

Duties and Responsibilities In this position, the successful candidate will:

Work collaboratively with AYCSS staff and administration to develop and employ new methods to advance programs, with the ultimate goal of improving MSU's retention and graduation rates. Manage logistics for retention specific programming efforts, including Early Alert and other key strategic initiatives. Conducting one-on-one and group appointments with students, reviewing appropriate learning strategies for students referred to the Allen Yarnell Center for Student Success via referrals through the Early Alert program, Residence Life, CARE team, AYCSS initiatives, as well as self-referral by students who know they need help with pursuing their degree. Manage communication and direct service support to students who have withdrawn from MSU, to ensure AYCSS services have been communicated, and inviting them to return. Develop strategic outreach efforts though a needs assessment of the referred student to ensure AYCSS is holistically serving the referred students. Develop mechanisms to track outcomes of all students - and alerting appropriate campus partners for students who are in need of immediate support services. Build relationships and communication channels with faculty, advisors, staff to advance the EAL program. Strategically ensure students 'at risk' are identified through the Early Alert systems and work in conjunction with the Data Analyst to identify additional 'at risk' students and develop long-term and just-in-time intervention strategies to support the initiative. Work closely and responsively with faculty, advisors and staff to coordinate efforts to assist students who have been referred via Early Alert and provide them appropriate feedback regarding the status of their student referrals. Coordinate with the Return-to-Learn program in order to support the return of students who have stopped out (withdrawal, academic suspension, etc.) to the institution.

Work in conjunction with various campus constituents on initiatives and partnerships, including but not limited to:

Owns and manages high-level programmatic and daily calendars in support of Center-wide efforts, and oversees communication efforts for program specific events and daily operations. Serve as point person to Residence Life for center-wide management and logistics. Maintain a flexible schedule to host events and interact with students during evening and occasional weekend hours with advance notice. Ensure service excellence, soundness of practice and program metrics are achieved, client notes recorded, promote professional learning communities, and staff training and development, in an effort to improve student outcomes.

Required Qualifications - Experience, Education, Knowledge & Skills

Bachelor's degree, or combination of education and/or applicable experience equivalent to a Bachelor's Degree from which comparable skills are acquired. Demonstrated professional experience with progressive managerial responsibility (project management preferred). Demonstrated experience in program development, management, implementation and delivery assessment. Demonstrated attention to detail and accuracy with a strong commitment to quality and delivery with a high degree of professionalism. Demonstrated technical competence using personal computers and various software such as word processing, spreadsheets, presentation software & relational databases with a willingness to learn additional department and MSU specific software and programs. Possess an understanding of, and experience with, managing databases, analytics, and using quantitative metrics to baseline projects.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Master's Degree in related field. Demonstrated ability to coordinate multiple initiatives while working with various constituents bringing project to a successful completion. Demonstrated experience planning events or programs with multiple constrains and considerations that must be thought-through or planned. Possess knowledge of the higher education system, trends and related services.

The Successful Candidate Will

Have a strong desire to help students create their MSU experience with intentionality. Be committed to utilizing engaging pedagogy that involves students in the learning process. Possess a willingness and desire to engage in learning themselves. Possess the ability to troubleshoot problems and have candid conversations. Have the ability to relate to, mentor, inspire and develop rapport with a diverse student body. Have excellent written and oral communication skills. Have a proven ability to take initiative, work independently and in a team environment. Have effective interpersonal skills including the ability to collaborate successfully with mentors and staff. Possess sound decision-making skills. Possess an enthusiastic approach and a high level of integrity. Be experienced managing and maintaining confidential information. Have the ability to represent the office in a professional manner.

Position Special Requirements/Additional Information Maintain a flexible schedule to host events and interact with students during evening and occasional weekend hours, with advanced notice. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? Yes

Keywords: Montana State University, Inc, Bozeman , Early Alert, Student Success & Faculty Liaison Program Manager *updated screening date*, Other , Bozeman, Montana

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