Debit Card Program Associate III
Company: First Interstate BancSystem, Inc.
Location: Bozeman
Posted on: May 31, 2021
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Job Description:
If you are a current FIB employee, please apply through the
Career Worklet in the Employee Portal. SUMMARY Provide back office deposit support to First Interstate Bank
branches. Assisting the branches in their efforts to provide
accurate, prompt and courteous service to customers regarding their
Debit Card Accounts as well as Disputes, and Transaction Research.
This role requires strong attention to detail and a high level of
accuracy while maintaining excellent client service to internal and
external clients. This position assist with the development of team member
knowledge, maintaining and implementing department procedures,
monitoring workloads, meeting service level commitments and daily
input & review tasks. Responsibilities include leading projects to
drive key initiatives. Drive continuous improvement to support
growth, customer satisfaction and productivity. ESSENTIAL DUTIES & RESPONSIBILITIES include but not limited
to: Deliver superior service and support for all deposit operations
services, both internal and external. Review of compliance required documentation. ATMs Debit Card Transactions Disputes ACD (Account Data Compromise) Non-post Network POS (Point of Sale) adjustments Settlement Entries Fraud Merchant Non-Fraud Merchant ATM ONUS ATM Out of Network Fraud ATM Debit Card Dispute Re-presentments Primary responsibilities include assisting with monitoring
workloads, service levels and support leadership with managing
day-to-day operations. Implementation and review of fraud rule performance. ATM Operations including installs, removals, performance
analysis and escalations. Responsible for adhering to operational controls, compliance
with all required regulations and policies such as Reg CC, Reg D
and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign
Assets Controls (OFAC) and all other Regulations that deposits and
payments to ensure the safety and soundness of all deposit and
payments related products and services. Manages and supports compliance and internal audits as needed
and engaged in discoveries and remediation discussions. Monitor, analyze and process of advanced Business Analytics
control reports. Verify Debit Card Services has the appropriate
reporting in place and met the operational requirements. Reports
are reviewed, documented and archived per procedure ensuring
retention requirements are met. Quickly and effective resolves escalated customer issues. Perform daily operational quality control functions for Records
Management and assist with reviewing and maintaining retention
guidelines. Complete a high volume of work, in a fast-paced, team
environment, meeting deadlines and maintaining exceptional
attention to detail. Ability to work independently, proactively, innovatively and
creatively while exercising sound judgement. Partner with team members to implement process improvement for
department initiatives. Serve as a sounding board for problems
resolution and ensure smooth, continuous progress on projects. Work effectively in team environment and promote actively
listening, eliciting information, comprehending individual
issues/needs and recommending solutions. Ability to navigate multiple computer systems, applications, and
utilize search tools to find information. Subject Matter Expert for conversions, data integrity and
testing applications for upgrades, acquisition and/or new
software. Detail oriented with strong organizational, problem-solving,
time management and processing skills. Ensuring that priorities are
established, commitments and deadlines are met, with accuracy and
quality. Experience relaying business needs into complex analysis,
designs and recommendations. Ability to manage process discovery, modeling and improvement
activities. Ability to influence, partner and negotiate with leadership and
peers to gain commitment to accomplish business initiatives. Certified team trainer possessing the ability to train new team
member(s) on the specifics tasks for the Deposit Operations
processes. Mentoring fellow peers in the learning/development of
new skills and submitting/testing team member accesses. Demonstrate knowledge and understanding of principles,
procedures, requirements, regulations, and policies related to
assigned area, as well as the Bank's policies, procedures, products
and services. Procedure content author for Debit Card Services and ATM
Operations. Contribute to develop, maintain and implement
policies/procedures, ensuring they are clear and easy to
understand. Seeks out opportunities to assist peers as needed. Ability to
work independently and willingness to take on additional
departmental responsibilities when assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to
perform each essential duty satisfactory. The requirements listed
above are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from a two-year college
or technical school; or 4 years related experience and/or training;
or equivalent combination of education and experience. OTHER SKILLS & ABILITIES Proficient use and understanding of MS Office Products (Word,
Excel, Outlook. PowerPoint) with the ability to learn and adapt to
new technologies quickly. Demonstrate strong knowledge and experience in utilizing the
Bank's core processing or similar application. LANGUAGE SKILLS Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to effectively present
information and respond to questions from groups of managers,
clients, customers and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference and volume. Ability to apply concepts of basic
algebra and geometry. REASONING ABILITY Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. PHYSICAL DEMANDS While performing the duties of this job, the employee is
regularly required to talk, hear, stand, walk & use hands to
finger, handle, or feel. The employee frequently is required to
sit. The employee is occasionally required to reach with hands and
arms and stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment is usually moderate. If you are a current FIB employee, please apply through the
Career Worklet in the Employee Portal.
Keywords: First Interstate BancSystem, Inc., Bozeman , Debit Card Program Associate III, Other , Bozeman, Montana
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