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Student Accounts/Accounting Associate

Company: Montana State University
Location: Bozeman
Posted on: May 31, 2021

Job Description:

Position Details

Announcement Number STAFF - VA - 20276

For questions regarding this position, please contact:

Joe Young at 406-994-1953 or

Classification Title Accounting Assoc III

Working Title Student Accounts/Accounting Associate

Brief Position Overview

Use your customer service and accounting skills to assist our students and parents with meeting their financial obligation to MSU. Preparing refunds to students and managing the Third Party Sponsor accounts will round out your day!

Position Number 4M1834

Department Student Accounts

Division University Business Services - Financial Services

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $14.84 to $15.625 per hour, commensurate with experience, education, and qualifications.

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

General Statement

Responsibilities include providing accurate and specialized information and services to students, parents, staff and the public. Maintain accurate student accounts for billing and refunding; placing and monitoring hold on students accounts. Review, monitor and process University Withdrawals; review and process student refunds and PPLUS loans. Monitor, evaluate and reconcile Third Party Sponsor Accounts; bill and collect current and past due Third Party Accounts.

Duties and Responsibilities

Customer Service

+ Provide exceptional customer service and represent Student Accounts in a knowledgeable and professional manner for student, parent and public inquires via telephone, email and walk-in. Provide guidance and solve problems as needed. Provide accurate information regarding fee payment, holds, balances, Student Account office policies, procedures, and deadlines.

+ Review and process student refunds including Parent PLUS loan refunds.

+ Process and finalize student University Withdrawals. Adjust as needed to maintain accurate accounting of funds to be paid or refunded.


+ Reconcile Banner balances for Third Party billing. Research errors and process corrections.

+ Process special handling to meet sponsor's requirements.

+ Analyze current services and suggest innovative improvements to facilitate easier readability of general bill and make it applicable to a wider range of clients.

Required Qualifications - Experience, Education, Knowledge & Skills

+ Associates Degree in accounting or related field with progressively responsible accounting experience or an equivalent combination of relevant education and experience.

+ Customer service work experience requiring frequent interactions with a wide variety of constituents via phone, email and/or in-person. Experience creating positive interactions with challenging topics.

+ Experience organizing and prioritizing workloads, meeting deadlines, and adapting to changing priorities while maintaining a positive, effective and professional approach.

+ Experience using spreadsheet, word processing, and e-mail software.

+ Experience interpreting, explaining, and maintaining compliance with policies and procedures.

Preferred Qualifications - Experience, Education, Knowledge & Skills

The Successful Candidate Will

+ Embrace and adapt quickly to changes in priorities, processes and work environment with a positive attitude.

+ Prioritize and organize work effectively with minimal supervision to deliver multiple assignments accurately and on time.

+ Be highly organized with great attention to detail and a high level of accuracy in work product.

+ Be forward-looking, able to anticipate problems and proactively address them.

+ Have the ability to see the big picture and interpret data to discover the root cause of problems.

+ Maintain confidentiality of records and sensitive information.

+ Establish and maintain effective working relationships with outside agencies, students, community members and co-workers in a team-oriented environment.

+ Provide exceptional customer service and represent Student Accounts and the University in a positive, professional manner.

+ Demonstrate excellent, professional verbal and written communication skills, including the ability to accurately interpret and courteously explain policies and procedures.

+ Exercise initiative and independent judgment in solving complex problems and in interpreting and applying policies and procedures.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed in this description are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Number of Vacancies 1

Desired Start Date Upon successful completion of search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on March 4, 2021; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples ( .

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual's race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran's status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University's mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant's ability to compete in the hiring process or an employee's ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.

MSU's Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: ( .

Keywords: Montana State University, Bozeman , Student Accounts/Accounting Associate, Other , Bozeman, Montana

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