Announcement Number STAFF - VA - 20276
For questions regarding this position, please contact:
Joe Young at 406-994-1953 or email@example.com
Classification Title Accounting Assoc III
Working Title Student Accounts/Accounting Associate
Brief Position Overview
Use your customer service and accounting skills to assist our
students and parents with meeting their financial obligation to
MSU. Preparing refunds to students and managing the Third Party
Sponsor accounts will round out your day!
Position Number 4M1834
Department Student Accounts
Division University Business Services - Financial Services
Appointment Type Classified
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
Union Affiliation FOCUS-MFPE
Benefits Eligible Eligible
Salary $14.84 to $15.625 per hour, commensurate with experience,
education, and qualifications.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Responsibilities include providing accurate and specialized
information and services to students, parents, staff and the
public. Maintain accurate student accounts for billing and
refunding; placing and monitoring hold on students accounts.
Review, monitor and process University Withdrawals; review and
process student refunds and PPLUS loans. Monitor, evaluate and
reconcile Third Party Sponsor Accounts; bill and collect current
and past due Third Party Accounts.
Duties and Responsibilities
+ Provide exceptional customer service and represent Student
Accounts in a knowledgeable and professional manner for student,
parent and public inquires via telephone, email and walk-in.
Provide guidance and solve problems as needed. Provide accurate
information regarding fee payment, holds, balances, Student Account
office policies, procedures, and deadlines.
+ Review and process student refunds including Parent PLUS loan
+ Process and finalize student University Withdrawals. Adjust as
needed to maintain accurate accounting of funds to be paid or
+ Reconcile Banner balances for Third Party billing. Research
errors and process corrections.
+ Process special handling to meet sponsor's requirements.
+ Analyze current services and suggest innovative improvements
to facilitate easier readability of general bill and make it
applicable to a wider range of clients.
Required Qualifications - Experience, Education, Knowledge &
+ Associates Degree in accounting or related field with
progressively responsible accounting experience or an equivalent
combination of relevant education and experience.
+ Customer service work experience requiring frequent
interactions with a wide variety of constituents via phone, email
and/or in-person. Experience creating positive interactions with
+ Experience organizing and prioritizing workloads, meeting
deadlines, and adapting to changing priorities while maintaining a
positive, effective and professional approach.
+ Experience using spreadsheet, word processing, and e-mail
+ Experience interpreting, explaining, and maintaining
compliance with policies and procedures.
Preferred Qualifications - Experience, Education, Knowledge &
The Successful Candidate Will
+ Embrace and adapt quickly to changes in priorities, processes
and work environment with a positive attitude.
+ Prioritize and organize work effectively with minimal
supervision to deliver multiple assignments accurately and on
+ Be highly organized with great attention to detail and a high
level of accuracy in work product.
+ Be forward-looking, able to anticipate problems and
proactively address them.
+ Have the ability to see the big picture and interpret data to
discover the root cause of problems.
+ Maintain confidentiality of records and sensitive
+ Establish and maintain effective working relationships with
outside agencies, students, community members and co-workers in a
+ Provide exceptional customer service and represent Student
Accounts and the University in a positive, professional manner.
+ Demonstrate excellent, professional verbal and written
communication skills, including the ability to accurately interpret
and courteously explain policies and procedures.
+ Exercise initiative and independent judgment in solving
complex problems and in interpreting and applying policies and
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive
statement of duties, responsibilities or requirements, but a
general description of the job. Nothing contained herein restricts
Montana State University's rights to assign or reassign duties and
responsibilities to this job at any time.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily with or without
reasonable accommodations. The requirements listed in this
description are representative of the knowledge, skill, and/or
This position has supervisory duties? No
Number of Vacancies 1
Desired Start Date Upon successful completion of search
Position End Date (if temporary)
Applications will be:
Screening of applications will begin on March 4, 2021; however,
applications will continue to be accepted until an adequate
applicant pool has been established.
Montana State University values diverse perspectives and is
committed to continually supporting, promoting and building an
inclusive and culturally diverse campus environment. MSU recognizes
the importance of work-life integration and strives to be
responsive to the needs of dual career couples
Montana State University is committed to providing a working and
learning environment free from discrimination. As such, the
University does not discriminate in the admission, access to or
conduct of its educational programs and activities nor in its
employment policies and practices on the basis of an individual's
race, color, religion, national origin, creed, service in the
uniformed services (as defined in state and federal law), veteran's
status, sex, age, political ideas, marital or family status,
pregnancy, physical or mental disability, genetic information,
gender identity, gender expression, or sexual orientation. In
support of the University's mission to be inclusive and diverse,
applications from qualified minorities, women, veterans and persons
with disabilities are highly encouraged.
Montana State University makes accommodation for any known
disability that may interfere with an applicant's ability to
compete in the hiring process or an employee's ability to perform
the duties of the job. To request an accommodation, contact the
Human Resources Office, PO Box 172520, Montana State University,
Bozeman MT 59717-2520; 406-994-3651; firstname.lastname@example.org .
In compliance with the Montana Veteran's Employment Preference
Act, MSU provides preference in employment to veterans, disabled
veterans, and certain eligible relatives of veterans. To claim
veteran's preference please complete the veteran's preference
information located in the Demographics section of your
MSU's Non-Discrimination Policy and Discrimination Grievance
Procedures can be located on the MSU Website: