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Site Reliability Engineer (Remote)

Company: FreshBooks
Location: Bozeman
Posted on: May 3, 2021

Job Description:

FreshBooks has a big vision. We launched in 2003 but we're just getting started and there's a lot left to do. We're a high performing team working towards a common goal: building an elite online accounting application to help small businesses better handle their finances. Known for extraordinary customer service and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries.The Opportunity - Site Reliability Engineer (Remote)The Shared Services team at FreshBooks is looking for talented & experienced engineers to help us build and support our cloud infrastructure. Join our growing organization and you will get a chance to be in the driving seat of innovation and change at FreshBooks.As a Site Reliability Engineer, you'll be joining a team of mix background technologists. Our mandate is to provide secure, flexible and stable platform solutions that empower our feature development teams to create the highest quality services for our customers. This team is also responsible for Reliability Engineering at FreshBooks.What you'll do:Develop, deploy and operate cloud native infrastructure, on GCP, for the FreshBooks' SaaS accounting platform.Taking a data-driven approach to operations you will drive a culture of automation, both within the team and throughout the organization, to scale FreshBooks efficiently and reliably.Partner with developer teams to establish Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to the existing FreshBooks' services that make up our product.Performing service criticality and reliability analysis of each subsystem of FreshBooks' systems.Developing & Improving application & Infrastructure monitoring and alerting standardsHelping raise the bar on our incident response management process and joining a periodic on-call rotation.You will help harden & operate various technologies used at FreshBooks like: RabbitMQ Service, DNS, Kubernetes, GCP networking, etc.Create cutting edge cloud infrastructure through Infrastructure-as-Code and automationBuild and improve cloud infrastructure self-service tooling that powers our internal platform used by hundreds of developers.Lead and participate in technical discussions to aid system design, analysis, and troubleshooting.We think you'll be an amazing fit for this position if your application can demonstrate:5+ years as a software engineer and writing Infrastructure as a code.You have spent at least 2 years as a Site Reliability Engineer.You have a natural instinct to drive for operational maturity with partner teams.You have demonstrated experience supporting at least one of the predominant public clouds (AWS, Azure, or GCP). Bonus points for experience on GCP.You have a deep understanding of Cloud computing concepts and solutions.You have hands-on experience with container technologies, like Docker runtime and Kubernetes orchestration.You have hands-on experience working with Infrastructure-as-Code tools such as Terraform.You have expertise with Linux Operating system administration and a good understanding of Linux fundamentals like signals, scheduling, filesystems.You have strong TCP/IP networking knowledge preferably across the cloud deployment stack - DNS, LDAP, network routing, L3/L7 protocols etc.Very Strong problem solving & troubleshooting skills including ability to perform root cause analysis and preventative analysis.Experience using and/or implementing modern observability tooling such as Prometheus, InfluxDB, Grafana, Logstash, Kibana or Jaeger.Experience with APM and monitoring tools such as DataDog and New Relic.You are available after hours for planned activities and support as required.It's a bonus if you have:Experience with continuous integration pipelines (you'll work closely with our Engineering Effectiveness team to help us get quality code in front of customers quickly).Experience with web applications developed in Python.A degree in Computer Science/Engineering or Information Technology.Why Join UsWe're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here in downtown Toronto.Apply NowHave we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@.Are you legally authorized to work in Amsterdam? *--U.S. Equal Opportunity Employment Information (Completion is voluntary)Individuals seeking employment at FreshBooks are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity DefinitionsIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran Status Please selectForm CC-305OMB Control Number 1250-0005Expires 05/31/2023Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form?We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .How do you know if you have a disability?You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.Disabilities include, but are not limited to:AutismAutoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDSBlind or low visionCancerCardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or hard of hearingDepression or anxietyDiabetesEpilepsyGastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndromeIntellectual disabilityMissing limbs or partially missing limbsNervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depressionDisability Status Please select1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.SDL2017

Keywords: FreshBooks, Bozeman , Site Reliability Engineer (Remote), Other , Bozeman, Montana

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