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INFORMATION SYSTEMS PROGRAM MANAGER

Company: Bozeman Health
Location: Bozeman
Posted on: September 6, 2019

Job Description:

The Information Technology Program Manager is responsible for organizing and managing a portfolio of projects and programs that require advanced technology, applications, analytic, integration, and interface knowledge specific to the health information technology industry. Projects and programs under the direction of this resource may be focused within the health system and may also expand to include strategic partnerships, affiliations, and service offerings to entities outside Bozeman Health. The Information Systems Program Manager serves as a member of the Information Systems Leadership team and reports to the System Director, Applications & Informatics with a dotted line to the Chief Information Officer.REQUIREMENTSEDUCATIONRequired:Masters Degree in Information Technology, Healthcare, OR recognized related certification through a recognized appointing entityCommitment to obtain Graduate degree within 2 years of accepting the positionPreferred:LICENSURE and CERTIFICATIONRequired:Preferred:Certification in recognized process improvement methodology (e.g., Six Sigma, Lean, etc) Project Management Professional (PMP) Epic Certification(s)EXPERIENCERequired:Five (5) to eight (8) years' experience in healthcare applications including EHR, preferable Epic, and ERP Strong working knowledge of Information Technology and Information Systems Demonstrated leadership and complex organizational management skillsPreferred:Project Management experience Experience with Information Technology Infrastructure Library (ITIL) Experience supporting healthcare applications such as those commonly found in hospitals or healthcare systems, e.g., hospital information systems, lab information systems, pharmacy information systems, radiology information systems, etc. Demonstrated ability to build and establish positive relationships with stakeholders and staff at all levels Experience managing multiple operational and strategic initiatives while maintaining exceptional customer service standardsKNOWLEDGE OF, SKILLS IN, ABILITY TO, COMPLEXITY AND DIFFICULY:KNOWLEDGE OF:Strategic and systems thinker Well-developed planning and organizational development skillsEffective interpersonal, communication, and presentation skillsStrong analytical, problem-solving, critical thinking, and strategic thinking skills to understand and anticipate the impact and opportunities across multiple, critical projects Knowledge of current leadership, management, and clinical performance improvement conceptsAbility to handle difficult situations involving patients, physicians, or others in a professional mannerAbility to work in a team environment, exercise creativity, be attentive to detail, and maintain positivityAbility to blend business competencies and skills with the core ideology of nursing and other clinical disciplinesAbility to find innovative ways to resolve problemsSKILLS IN:ABILITY TO:COMPLEXITY AND DIFFICULTY:ESSENTIAL FUNCTIONS45% Time Spent Develops and maintains project and program strategies and supporting busines cases, which includes specific program documentation Defines and initiates program and project objectives and coordinates with enterprise Project Management Office to identify projects / programs that require alignmnet and shared visibility Plans and leads the execution of multiple projects in support of organization and program strategies Manages vendor selection process, where appropriate; develops, negotiates, implements, and monitors contracts, ensuring conformance to approved plans and contract specificationsEstablishes workplan responsibilties and scope of authority Coordinates the work of vendors, consultants, and team members assigned responsibility for various portions of a project / programDevelops and gains approval of project / program plans which includes outlining objectives of the project, scope of work, and project elements15% Time Spent Facilitates planning meeting with stakeholders and team members to discuss project plans, including the fit-gap analysis and proposed budget; plan and conducts project meetings Develops, maintains, and presents a communication plan and related project / program status reports for key stakeholders Prepares reports detailing the status of the project / program budget and compliance to any requirements as specified by funding sources10% Time Spent Promotes the mission, vision, and values of Bozeman Health Identifies and supports the implementation of Bozeman Healths Strategic Goals - Partners with senior management and the executive team to identify and prioritize business and information technology goals and objectives Performs lead work over Information System project coordinators that have been assigned responsibility for various projects of smaller scope10% Time SpentEnsures technical proficiency and productivity of project / program staff and arranges for training, as necessaryRecommends and implements process improvement opportunities, including Clinical and Quality improvements and Revenue Cycle Optimizations10% Time Spent Develops, implements, and monitors program budgets that are complex in nature Allocates resources and tracks and approves project/program expenditures10% Time SpentDevelops new IT programs to support the strategic and operational direction of the organization Implements and manages changes and interventions to ensure project goals are achievedManagement Expectations Keep Things Simple:People Quality Service Finance/Growth Goal Areas Behavioral Competencies: Dealing with AmbiguityCan effectively cope with change: can shift gears comfortably: can decide and act without having the total picture: isnt upset when things are up in the air: doesnt have to finish things before moving on: can comfortably handle risk and uncertainty Business AcumenKnowledgeable in current and possible future policies, practices, trends and information affecting his/her business and organization: Knows the competition: is aware of how strategies and tactics work in the marketplace Customer FocusIs dedicated to meeting the expectations and requirements of internal and external customers: gets first hand customer information and uses it for improvements in products and services: talks and acts with the customer in mind: establishes and maintains effective relationships with customers and gains their trust and respectIntegrity and TrustIs widely trusted: is seen as direct, truthful individual: can present the unvarnished truth in an appropriate and helpful manner: keeps confidences: doesnt blame others for his/her own mistakes or misrepresent him/herself for personal gain or protection Managerial Courage Provides current, direct, complete and actionable positive and corrective feedback to others: doesnt hold back anything that needs to be said: always lets people know where they stand: faces up to people problems quickly and directly: is not afraid to take negative action (e.g. put on probation, fire, demote etc.) when necessary (Building) Team Spirit Creates strong morale and spirit in his/her team: foster open dialogue; lets people finish and be responsible for their work: creates a feeling of being on a team. ComposureCan handle pressure: does not become cynical, moody or hostile when times are tough: is considered mature: can be counted on to hold things together during tough times: can manage personal stress: is not knocked off balance by the unexpected: doesnt show frustration when resisted or blocked: is a settling influence in a crisis. OrganizingCan marshal resources (people, funding, material, support) to get things done: can orchestrate multiple activities at once to accomplish a goal: uses resources effectively and efficiently. Political SavvyCan maneuver through complex political situations effectively: is sensitive to how people and organizations function: anticipates where the land mines are and plans his/her approach accordingly: views corporate politics as a necessary part of organizational life and works to adjust to that reality: is a maze bright person Strategic AgilitySees ahead clearly: can anticipate future consequences and trends accurately: has broad knowledge and perspective: is future-oriented: can articulately paint credible pictures and visions of possibilities and likelihoods: can create competitive and breakthrough strategies and plans. Total Quality ManagementIs dedicated to providing the highest quality services, which meet the needs of internal and external customers: is committed to continuous improvement through empowerment and management by data: is open to suggestions and experimentation: creates a learning environment leading to the most efficient and effective work processes Organizational AgilityKnowledgeable about how organizations function: knows how to get things done both through formal channels and the informal network: understands the origin and reasoning behind key policies, practices, and procedures.

Keywords: Bozeman Health, Bozeman , INFORMATION SYSTEMS PROGRAM MANAGER, IT / Software / Systems , Bozeman, Montana

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