Technical Support Representative
Posted on: September 2, 2019
Administrate is a training management platform used by hundreds of
companies around the world to plan, design, deliver, and measure
learning and development for their employees and customers. Our
mission is to provide an industry-leading platform that enables
enterprises to run their training function more efficiently and
effectively so that they can focus more on connecting with people
than administrating programs.
We are a fast growing, energetic company, with an established
global customer base, a solid core team, and a clear vision. And,
we're looking for a new Technical Support team member.
Who We Are
Administrate is an exciting and rapidly growing SaaS company, ready
to create its next chapter as we near the end of our first six
years in business. Our U.S. office is in beautiful Bozeman,
Montana, joining forces with our headquarters in Edinburgh,
Scotland, and an office in Beirut, Lebanon. This role will be based
on-site at our Bozeman location.
Our platform has evolved a lot in recent years, taking us up
market, squarely into the enterprise tech space. We're delighted
with the success we've experienced so far, and we enjoy working
Part of our mission is to create the Ultimate Human Organization -
how we work matters to us as much as what we produce. We take the
task of building our team seriously and aim for the best possible,
mutual fit. We look forward to bringing on the next A player soon.
If you think that might be you, please apply.
You love a challenge and want to be the best. You take pride and
ownership in everything you do, and you love helping people achieve
You're a great communicator and don't mind jumping on the phone to
follow up on that well crafted email you previously sent. You have
a great technical mind and love digging into the details of
something, discovering the reasons behind why something isn't
working, fixing it, and communicating that well to others,
especially customers. People want to work with you. At work you
adhere to high standards, take input, provide input, and wrestle
with problems until they're solved cleanly. You enjoy working on a
very creative team in a collaborative fashion, and you're not
afraid to suggest improvements on how the team could do a better
You love to work with smart, creative people and hate mediocrity.
Small teams, dynamic organisations, and flexible working
environments are what you thrive in. Bureaucracy is for someone
else who likes wasting time and effort.
Your work day goes by quickly and you leave at the end of the day
with a smile on your face.
You hate bad customer service. You love going the extra mile and
experiencing outstanding support, and it bugs you that these
interactions are more rare than they should be. You know deep down
you could do better and you're not afraid to speak up if you think
something isn't working and badly impacting customer
What You'll Do
You'll love our customers and help them be successful.
Specifically, you will work as one of the core members of our help
desk as the front line of technical support for the company. You'll
work closely with our sales, support and training teams to make
sure our customers get what they need, when they need it. You will
be a major part of the brand our customers experience, and you'll
help provide feedback to our product, account management, sales,
and marketing teams.
You'll have an open mind and are willing to learn our systems
quickly. You will take advantage of our career development track
and own your career progression within Administrate. Opportunities
What You'll Need
Excellent written and verbal communication skills.A passion for
transformative, meaningful, simply outstanding customer
support.Great problem solving skills, in particular technical
problem solving.Experience in troubleshooting web-based software,
with a working knowledge of web protocols, HTML, CSS, and
relational databases) and ability to run SQL queries is highly
desired.Exposure to REST APIs is highly desired.Knowledge of the
software development lifecycle is highly desired.A desire to
quickly and efficiently work through problems but also be able to
identify patterns that may emerge, take ownership and ensure issues
are resolved for the long term benefit of our customers.A desire to
learn quickly and deeply about a wide range of issues, and a drive
to continually improve.A very strong work ethic, with a track
record for getting things done in a high pressure, time sensitive
environment.Experience of working in a similar customer focused
remote support role is desired but not essential.
What You'll GetEnjoy working as part of a talented team where
everyone's input is valuedAn unrivalled work/life balance - you
work a 4-day, 32-hour, week but get paid for 5 days!22 days paid
vacation per year (includes standard US holidays if you choose to
take these off)Great tools - MacBook, 27" monitor, mechanical
keyboard etcFlexible working schedulePizza WednesdaysBeer fridge,
free snacks and great coffeeCorporate membership option at The
RidgeHealthcare, Vision & Dental, FSA401k retirement plan with
company matchLife and Accidental Death and Dismemberment Insurance
Keywords: Administrate, Bozeman , Technical Support Representative, IT / Software / Systems , Bozeman, Montana
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