BozemanRecruiter Since 2001
the smart solution for Bozeman jobs

Technical Support Representative

Company: Kelly
Location: Bozeman
Posted on: January 14, 2021

Job Description:

Job DescriptionAre You Looking for What-s Next in Your Career?New JobNew BeginningNew YouOur Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a remote call center environment. What Your Remote Work Environment Looks LikeA private workspace with locked door in your permanent residenceQuite environment free of background noise and interruptions A secure workspace free from cell phones/video devicesArrangements for dependent care and other obligationsWhat You-ll Love About UsPaid training at $13.50Increase to $15.00/hour after successful graduation of Nesting - (roughly 5 weeks of employment)You may be eligible for Benefits and Paid Holidays after 90 days in our call center production environment99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and TrainingWhat You-ll Do Every Day You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.Locating music, apps, and movies on various devicesBilling issuesFraud managementProduct feature inquiriesResolving username and password difficultiesTroubleshooting email issuesNavigating customers through various appsData sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including: internet connectivity, email, application downloads, and moreRequirementsWhat We-ll Love About YouRegular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessaryMust be able to work a 2nd shift between 1pm - 1am EST Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers Possesses a strong work ethic with a stable work historyGreat communication skillsDesire a long-term career with growthOpenness to feedback and willingness to improveFamiliarity with iOS and/or MacOS, or comparable technologyWhat You-ll Need High School Diploma or GED18 years or older Minimum 6 months of customer service experienceLegal authorization to work in the USHigh speed internet service#KellyConnectWhy Kelly--?

Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect---and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly--

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Bozeman , Technical Support Representative, IT / Software / Systems , Bozeman, Montana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Technical Support Specialist
Description: Our new company Conga was created on May 7, 2020 following the merger of Conga and Apttus. The combining of these two powerful companies creates a leader in mission critical business process solutions. (more...)
Company: Conga
Location: Bozeman
Posted on: 01/23/2021

API Software Engineer Intern
Description: Asurion---s internship program is a 12-week internship to help rising seniors get a sneak peek into the technology world. Assigned to a team, interns will have their own projects to complete and present (more...)
Company: Asurion
Location: Bozeman
Posted on: 01/23/2021

Technical Writer/Editor
Description: Technical Writer/Editor 13 br Come join our growing team Help transform technical specifications into compelling stories for our prospective clients. Barnard Companies, Montana's largest corporation, (more...)
Company: Barnard Construction
Location: Bozeman
Posted on: 01/26/2021


Software Engineering Intern - Angular
Description: Our organization seeks a dedicated, passionate Virtual / Remote Software Engineering Intern for our Angular project. This position
Company: Open Learning Exchange
Location: Bozeman
Posted on: 01/21/2021

Technical Support Representative
Description: Job DescriptionAre You Looking for What-s Next in Your Career New JobNew BeginningNew YouOur Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting (more...)
Company: Kelly
Location: Bozeman
Posted on: 01/14/2021

In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Bozeman
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Montana jobs by following @recnetMT on Twitter!

Bozeman RSS job feeds