Patient Service Representative Bozeman Clinic
Company: SCL Health
Location: Bozeman
Posted on: August 1, 2022
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Job Description:
To show our commitment to your transition into our organization,
we are offering a $500 sign on bonus and a $500 retention bonus.
You. You bring your body, mind, heart and spirit to your work as a
Patient Service Representative.You know how to move fast. You know
how to stay organized. You know how to have fun.You're great at
what you do, but you want to be part of something even greater.
Because you believe that while individuals can be strong, the right
team is invincible.Us. SCL Health Medical Group is part of SCL
Health, a faith-based, nonprofit healthcare organization that
focuses on person-centered care. With locations throughout
Colorado, Montana and Wyoming, we offer a wide variety of primary
and specialty care services.Benefits are one of the ways we
encourage health for you and your family. Our generous package
includes medical, dental and vision coverage. But health is more
than a well-working body: it encompasses body, mind and social
well-being. To that end, we've launched a Healthy Living program to
address your holistic health. Healthy Living includes financial
incentives, digital tools, tobacco cessation, classes, counseling
and paid time off. We also offer financial wellness tools and
retirement planning.We. Together we'll align mission and careers,
values and workplace. We'll encourage joy and take pride in our
integrity.We'll laugh at each other's jokes (even the bad ones).
We'll hello and high five. We'll celebrate milestones and
acknowledge the value of spirituality in healing.We're proud of
what we know, which includes how much there is to learn.Your day.As
a PSR you need to know how to:Greet patients. Answer phones, take
messages, return calls and provide needed information, while
documenting all phone calls accurately and completely in the
electronic medical record (EMR).Schedule patient appointments for
visits, procedures, diagnostic tests, referrals and/or
consultations.Register patients. Confirm, enter, and/or update all
required demographic data on patient and guarantor on registration
system. Follow procedures when identifying patients.Obtain copies
of insurance card(s), forms of ID, and signature(s) on all required
forms. Verify information on appropriate accounts to determine
insurance coordination of benefits,
pre-certification/prior-authorization. Complete the Medicare
Secondary Payer (MSP) questionnaire when applicable. Verify
insurance to determine coordination of benefits and obtain
authorization and/or referrals as required. Screen for non-covered
services and waiver of liability (ABN) through automated screening
at time of service.Inform self-pay patients of liability due and
prepayment requirements. Prepare estimate of procedures, calculate
advance payment requirements on previous or bad debt and current
balances. Refer potentially eligible patients to financial
counseling and/or contract eligibility vendor(s). Refer complex or
non-compliant patient financial issues to Clinic Manager or Revenue
Service Center.Collect patient payments and provide accurate
receipt. Post payments in system. Reconcile receipts with cash
collected and complete required balancing forms. Document patient
account notes for all interactions/transactions.Maintain department
and/or individual work queues and reports as required.Prepare
medical records for patient appointments by compiling information
from various sources to include authorizations and non-Epic
documentation. Accurately scan medical records as required for
Medical Group or specialty office.Your experience.We hire people,
not resumes. But we also expect excellence, which is why we
require:High School Diploma or equivalent, requiredAt least one (1)
year of customer service experience, preferredAt least one (1) year
of experience in a medical or related field, preferredKnowledge of
medical terminology, preferredYour next move.Now that you know more
about being a PSR on our team we hope you'll join us. At SCL Health
you'll reaffirm every day how much you love this work, and why you
were called to it in the first place.
Keywords: SCL Health, Bozeman , Patient Service Representative Bozeman Clinic, Healthcare , Bozeman, Montana
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