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Director of Quality Assurance

Company: Workiva, Inc.
Location: Bozeman
Posted on: October 11, 2019

Job Description:


The Director of Quality Assurance is responsible for the overall software quality program at Workiva. This includes establishing and maintaining a Quality Governance Framework that encompasses Quality Assurance (QA) strategy, processes, platforms, and resources needed to deliver 24x7 operationally critical solutions.

This position will interface daily with business leaders, product leaders, and engineering managers in addition to facilitating quality related Communities of Practice (CoPs) and champion quality best practices.

What You'll Do:

People Leadership:

* Contributes to building a strong sustainable organization with high levels of employee engagement by attracting and developing superior talent and rewarding superior performance of teams and individuals

* Provides SDETs and Quality Assurance Analysts with coaching, feedback, and developmental opportunities including leadership development to enhance their skills, motivation, and performance

* Establishes and maintains relationships and effectively communicates with customers, business unit leaders and senior management to raise visibility and ensure collaboration with appropriate key stakeholders

* Demonstrates the charisma and assessment capability to attract top talent

* Ensures employee education, growth and evaluation of professional development

QA/ Operations Management:

* Creates and implements a Quality Governance Framework that will drive measurable improvement of downtime and scale of our core features and products.

* Responsible for establishment and enforcement of Quality Principles for R&D.

* Evangelizes and recommends quality resources and staffing levels to effectively deliver superior products of excellent quality

* Provides leadership and guidance for best practices in testing procedures

* Monitors scope and coverage of tests and enforces testing standards

* Identifies, implements and effectively deploys QA processes and tools throughout the organization to deliver value broadly into business and technology departments while improving speed to market and quality of solutions

* Establishes and implements key performance metrics to create ownership/accountability for QA processes and communicates benefits delivered through engineering and quality efforts

* Collaborates with business and technology teams to identify cross-functional staffing solutions to QA efforts throughout the testing life cycle

* Conduct audits and reviews of quality related policies, procedures and best practices within engineering teams

* Develops, recommends and communicates end to end strategy for enterprise-wide QA function consisting of people, process and technology

* Designs and implements cross-functional QA practices to effectively support an Agile environment

* Delivers testing capabilities which support all phases of testing and software development life cycle

What You'll Need:

* B.A./B.S. degree in business, management, or technology-related area, or equivalent combination of education and experience

* 15+ years of experience in Quality Assurance

* 5+ years of experience in a software products company

* Experience in coding languages is a plus

* Previous leadership experience preferred

* Participation in quality related organizations and Quality Certifications are highly regarded

* Knowledge and experience working as a leader in an agile development environment

* Excellent knowledge of manual and automated testing
Proven and strong understanding of different software development life cycles and contemporary software quality assurance processes
Strong skills with automation testing tools (i.e. Selenium, Load Runner, SoapUI, TestingWhiz) preferred
Excellent, proven verbal and written communication skills
Excellent human relations and customer service skills * Ability to travel 25% of time


We firmly believe our people are our greatest asset, and our unique culture gives employees the opportunity to not only make a difference, but BE the difference. Employees at Workiva develop and provide cutting-edge solutions and services to the business market. We hire smart, talented people with a wide range of skills who are hungry to tackle some of today s most challenging problems. Workiva offers a creative culture and open-minded leadership. We want you to thrive, which is why we provide you with perks like:

* Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.

* Employee Stock Purchase Plan: Purchase company stock at a 15% discounted rate.

* Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.

* Work-life Balance: Start with 40 hours of paid time off on your first day, accruing up to 120 in your first year and increases based on years of service. Many departments allow team members to work remotely on an as needed basis.

* Health & Wellness: Need a break* Hit the relaxation room, or take a bike ride.

* Extras: Free healthy snacks and drinks, Friday social hours with stocked fridges, awesome team outings, and even four dog-friendly offices (Ames, Bozeman, Missoula and New York City).

* Learn more on the Workiva LinkedIn page:

Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Workiva is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, sex, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, color, marital status, veteran status, medical condition or other protected status in hiring, promoting, demoting, training, benefits, transfers, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications meeting job requirements.

Keywords: Workiva, Inc., Bozeman , Director of Quality Assurance, Executive , Bozeman, Montana

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