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Assistant General Manager

Company: Delaware North
Location: Bozeman
Posted on: August 9, 2019

Job Description:

Our Exciting Work EnvironmentTeddy Roosevelt had it right; Yellowstone National Park is all about recreation, and the gateway communities of West Yellowstone and Gardiner offer the perfect base camp locations to access the adventure in and around this western wonderland.When it comes to Yellowstone, there's no bad time to go exploring. Hiking, biking, sightseeing, and scenic drives are always in season. In the warmer months and cooler months, Yellowstone Vacation Tours offers special tours and activities.The Opportunity T he Assistant General Manager assists in establishing and implementing current and long-range objectives, plans and policies, capital plans, and financial goals in regards to the Yellowstone Vacation Tour operations in West Yellowstone. Overall responsibility, for directing and coordinating, all aspect of the Front Desk, Guest relations, maintenance, tours, and all other operations for Yellowstone Vacation tours. Ensures compliance with Company's Customer Service Standards and all applicable Operational Standards. Monitors, directs, and supervises the daily operations.

  • Responsible for all scheduling, training, and development of all associates and assisting the General Manager with all operations.
  • Maintains all Yellowstone Vacation Tours and Delaware North policy standards, culture of accountability and responsibility, and holds individuals accountable for such.
  • Give Guides structure, operational standards, and hold them accountable.
  • Research and development of new policies, procedures, and control policies that elevate service standards and accountability of staff.
  • Maintain physical condition of facilities.
  • Directly supervises associates including scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining associates.
  • Handle guest relations and monitor adherence to quality assurance standards.
  • Directs daily activities of the Front Desk, maintenance shop, Guides, analyzes and organizes operations and procedures, ensures operations are in compliance with company policies and programs.
  • Addresses guest and associates complaints and resolves problems, responds to guest inquiries.
  • Addresses and works closely with the National Park Service, being the lead liaison.
  • Ensure Compliance with all National Park Service contracts and Department of Transportation requirements.
  • Directs, implements and maintains a service and management philosophy that serves as a guide to respective associates.
  • Facilitates special projects as directed by the General Manager.
  • Serves as a resource to and provides solutions to, direct report supervisors and associates.
  • Assist the General Manager with Capital project and Budgeting.
  • Assist the Marking department with input into marketing plans.
  • All other duties as assigned Requirements
    • Bachelor's Degree or equivalent, relevant experience
    • 5 years of supervisory experience.
    • 5 years' experience in a customer service setting.
    • Maintenance background proffered.
    • Experience in inventory management, basic marketing skills
    • Ability to supervise others, problem solving skills, and ability to operate in a fast paced environment.
    • Reservation experience preferred
    • Strong communication and advanced customer service skills Who We AreTake your career beyond the ordinary-to the extraordinary.At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.#LI-SG1

Keywords: Delaware North, Bozeman , Assistant General Manager, Executive , Bozeman, Montana

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