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IT Manager

Company: Delaware North
Location: Bozeman
Posted on: July 30, 2019

Job Description:

Our Exciting Work Environment This role will be based in Bozeman, Montana supporting regional hotel operations within our Parks & Resorts Subsidiary and will require travel of approximately 25%.
The Opportunity Delaware North Parks & Resorts owns and operates eight hotels within the Mountain Region, including four hotels in West Yellowstone, MT, two in Whitefish, MT, one in Gardiner, MT, and one in Estes Park, CO. The IT Lodging Manager is a full-time, year-round position and provides IT support, system administration, standardization, compliance, and vendor management for all property management systems and integrations utilized within the region.

  • Act as the Regional Technical Expert for primary lodging and reservations systems
    • Work in close collaboration and communication with Operations System Owners and Experts
    • Work in close collaboration and communication with Regional and Enterprise IT team
    • Provide IT system and user security administration and support for the following systems:
      • Oracle OPERA
      • MSI CloudPM
      • SMS Host
      • Integrations with Payment Gateways, Central Reservations, Revenue Management, Maintenance & Housekeeping, Sales & Catering, Guest WiFi, Keycards, Voice and other Communications Systems
      • Provide remote and on-site IT support and system training for the following business units in the Parks Mountain Region:
        • Gray Wolf Inn & Suites, West Yellowstone, MT
        • Yellowstone Park Hotel, West Yellowstone, MT
        • Explorer Cabins at Yellowstone, West Yellowstone, MT
        • Holiday Inn West Yellowstone, West Yellowstone, MT
        • Best Western Rocky Mountain Lodge, Whitefish, MT
        • Pine Lodge, Whitefish, MT
        • Best Western at Mammoth Hot Springs, Gardiner, MT
        • The Ridgeline Hotel Estes Park, CO
        • Demonstrated strong and effective verbal and written communication skills
        • Experienced with effective vendor relationship management, support engagement and escalations
        • Supporting and assisting Regional and Enterprise IT with the following:
          • Upholding PCI and CESA compliance
          • System user audits
          • Maintaining and verifying System Access Request forms and managing system accounts accordingly
          • Monthly routine system and server maintenance
          • Various systems, applications, and other IT projects related to change and project management and potential new business
          • Maintaining procedural and organizational documentation
          • Creating, r esponding to and updating Service Desk tickets and system access requests in JIRA in a timely manner
          • Utilizing IT tools such as Confluence and JIRA for team collaboration and change management
          • Exposure to confidential systems and security information requires mandatory compliance with Delaware North's Corporate and IT policies and procedures Successful Candidates will have:
            • Bachelor's Degree preferred in Computer Science, Information Systems or closely related field. Appropriate Certifications and related experience may be substituted for education.
            • Installation, configuration and maintenance of Windows in an Enterprise environment
            • Installation, configuration and maintenance of Point-of-Sale (POS) Workstations & Peripherals
            • Maintain and audit access control and security of electronic information and services
            • Troubleshooting, maintenance, diagnostics and repair of servers, clients, printers & peripherals
            • Software experience with POS and PMS systems preferred Who We Are Take your career beyond the ordinary-to the extraordinary.
              At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
              Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .
              All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
              Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
              #LI-SG1

Keywords: Delaware North, Bozeman , IT Manager, Executive , Bozeman, Montana

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