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Senior Renewals Operations Manager

Company: Workiva, Inc.
Location: Bozeman
Posted on: April 10, 2019

Job Description:

DESCRIPTION

The Senior Renewals Operations Manager is responsible for ensuring the timely and accurate renewal of both auto and non-auto renewing subscriptions. You will ensure high customer satisfaction during the renewal cycle, through a high-level of data accuracy and partnering with Renewal and Account Managers to provide a seamless customer experience.

WHAT YOU LL DO:

* Execute all phases of subscription renewal lifecycle to include notifying customers of renewal, creating quotes, and closing renewals opportunities.

* Partner with and support Sales team by closing renewals in a timely manner

* Provide guidance on renewal strategy to maximize value based renewal pricing

* Prepare proposals, including renewal rate calculations and contract preparation

* Verify contracts, review terms and conditions

* Work closely with Sales Operations, Accounting, Finance, and Legal teams to ensure all contracts are accurate

* Respond to questions from customers and sales reps on any aspect of a renewal

* Prepare monthly reports outlining renewal KPI s

* Partner with renewal team members as appropriate to assist with successful completion of renewals

* Ensure invoice accuracy and work closely with Finance to make sure payment is collected.

WHAT YOU LL NEED:

* Experienced working cross-functionally on a team to deliver customer and client facing proposals

* Experienced performing data analysis, modeling, and/or financial analysis to support or drive business decisions

* Skilled in presenting and engaging with cross-functional teams and executive management

* Ability to be proactive, creative, entrepreneurial and results oriented

* Capable of prioritizing requests based on importance and timing for key decision making or events

* Capacity to acquire a thorough understanding of corporate goals and objectives, and to understand the effect they have on the Renewals team

* Minimum of 4+ years experience in renewals, sales operations, account management

* 3 years experience with growth technology environments is preferred

* Expert knowledge of Microsoft Excel and prior experience with modeling and analysis is essential

* Proficiency with Salesforce.com is preferred

* 4 year degree required

Workiva is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, sex, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, color, marital status, veteran status, medical condition or other protected status in hiring, promoting, demoting, training, benefits, transfers, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications meeting job requirements.

Keywords: Workiva, Inc., Bozeman , Senior Renewals Operations Manager, Executive , Bozeman, Montana

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