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Client Services Director

Company: Marsh McLennan Agency-Northwest
Location: Bozeman
Posted on: March 28, 2024

Job Description:

Marsh McLennan Agency's Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. Our ideal candidate is adept at providing exceptional customer service and supporting the needs of our clients, tailoring personal risk management solutions according to their client's unique circumstances.
In your career at MMA, you'll be given constant support, with a hands-on training program, consistent feedback and development, and work alongside driven and passionate sales professionals. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the spirit. Our colleagues don't stop short of excellence and are compelled to do what's best for their clients, colleagues and communities.
Work with customers and carriers to handle incoming service requests. Manage new and renewal insurance marketing: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
Analysis: You can determine acceptability and placement of coverage and also provide customers with insurance coverage recommendations for improved or additional coverage.
Ensure account data is accurately captured, entered and maintained in our agency management system.
Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support.
You're ready to throw all stereotypes of "insurance" out the window and challenge the status-quo.
No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. MMANW %5362450% %%insurance%%

Keywords: Marsh McLennan Agency-Northwest, Bozeman , Client Services Director, Executive , Bozeman, Montana

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