Sr Manager, Customer and Industry Workflow - Demo Engineering
Company: Servicenow
Location: Bozeman
Posted on: September 17, 2023
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Job Description:
Company DescriptionAt ServiceNow, our technology makes the world
work for everyone, and our people make it possible. We move fast
because the world can't wait, and we innovate in ways no one else
can for our customers and communities. By joining ServiceNow, you
are part of an ambitious team of change makers who have a restless
curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents,
so we do everything we can to make that possible. We dream big
together, supporting each other to make our individual and
collective dreams come true. The future is ours, and it starts with
you. With more than 7,700+ customers, we serve approximately 85% of
the Fortune 500 -, and we're proud to be one of FORTUNE 100 Best
Companies to Work For - and World's Most Admired Companies---.
Learn more on and about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but
are deeply excited about the role? We still encourage you to apply!
At ServiceNow, we are committed to creating an inclusive
environment where all voices are heard, valued, and respected. We
welcome all candidates, including individuals from non-traditional,
varied backgrounds, that might not come from a typical path
connected to this role. We believe skills and experience are
transferrable, and the desire to dream big makes for great
candidates.Job DescriptionSr Manager, CIWF Demo EngineeringWe are
seeking a Sr Manager, CIWF Demo Engineering to grow and lead our
global Customer Workflows Demo Solutions organization. The Demo
Engineering teams within ServiceNow provide demo content and
automation for high impact software built to work with scale and
ensure the availability of demos built on the ServiceNow
platform.What you get to do in this role: - Manage and lead
multiple teams of product managers and demo engineers on the Demo
Solutions team aligned with the CSM, FSM, and Industry business
units. - Collaborate with the Demo Operations and Architecture
program leadership and ensure alignment on day-to-day activities,
priorities and influence long term strategy - You'll mentor, grow
and develop the Demo Engineers and Product Manager teams -
Management of departmental resources like recruiting, staffing,
mentoring and maintaining a best-of-class demo engineering team -
Help contribute to backlog by implementing strategic initiatives
and goal alignment between teams - Provide strategic direction for
aligning content and ensuring priority of solutions that highlight
multiple products/solutions. - Work closely with product
management, design, support, and other dev teams to deliver
high-quality solutions - Plan and execute a program based on
organization priorities, context, risks and desired outcomes. - Be
comfortable and use quick thinking and innovative ideas to solve
ambiguous problems - Deliver an outstanding experience for our
customersTo be successful in this role you must: - 12+ years of
software industry experience and 4+ years of experience as a
manager leading demo software developers, product managers,
analysts, or solution consultant teams - Aptitude for understanding
new technologies quickly - Experience developing web applications
at scale - Advanced understanding of software design, development,
testing, and problem-solving - Experience with supporting
troubleshooting efforts of difficult production issues e.g. memory
leaks, network problems, intermittent failures etc. across the
stack - Ability to hire top talent and build a productive team -
Able to articulate broad concepts and use those concepts to
understand and develop solutions for problems. - Experience working
in a DevOps environmentQualificationsQualifications - 6+ years of
experience in the Now Platform and 3 years or more as a manager -
Experience in an experienced leadership role with multiple directs
or 2nd line employees, in an engineering organization - Experience
managing software development teams operating in Scaled Agile -
Hands-on experience with open source tools and agile development
environments. - Fluency in one or more relevant programming
language (JavaScript, Glide, etc.) - Experience with ServiceNow
applications - Experience working with Solution Consulting, Sales,
Marketing, Product Management, and other demo stakeholder
teamsAdditional InformationServiceNow is an Equal Employment
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, creed,
religion, sex, sexual orientation, national origin or nationality,
ancestry, age, disability, gender identity or expression, marital
status, veteran status or any other category protected by law. At
ServiceNow, we lead with flexibility and trust in our distributed
world of work. to learn about our work personas: flexible, remote
and required-in-office. If you require a reasonable accommodation
to complete any part of the application process, or are limited in
the ability or unable to access or use this online application
process and need an alternative method for applying, you may
contact us at for assistance. For positions requiring access to
technical data subject to export control regulations, including
Export Administration Regulations (EAR), ServiceNow may have to
obtain export licensing approval from the U.S. Government for
certain individuals. All employment is contingent upon ServiceNow
obtaining any export license or other approval that may be required
by the U.S. Government. Please Note: Fraudulent job postings/job
scams are increasingly common. to learn what to watch out for and
how to protect yourself. All genuine ServiceNow job postings can be
found through the . From Fortune. - 2022 Fortune Media IP Limited
All rights reserved. Used under license. Fortune and Fortune Media
IP Limited are not affiliated with, and do not endorse products or
services of, ServiceNow.
Keywords: Servicenow, Bozeman , Sr Manager, Customer and Industry Workflow - Demo Engineering, Executive , Bozeman, Montana
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