Director of Operations - Hampton Inn Bozeman
Company: Hilton Worldwide, Inc.
Posted on: January 26, 2023
Director of Operations - Hampton Inn Bozeman ( Job Number:
HOT0933Y ) Job Description - Director of Operations - Hampton Inn
Bozeman (HOT0933Y) Job Description A Director of Hotel Operations
is responsible for assisting the General Manager in managing daily
hotel operations in the hotel's continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As the Director of Hotel Operations, you would be responsible for
assisting the General Manager in managing daily hotel operations in
the hotel's continuing effort to deliver outstanding guest service
and financial profitability. Specifically, you would be responsible
for performing the following tasks to the highest standards:
- Lead, direct and manage daily hotel operations including, but
not limited to hotel budgeting and forecasting, strategic planning,
managing balanced scorecard performance, implementing and complying
with all company policies and standards, coordinating capital
improvements and property improvement plans, responding to guests
inquiries and resolving concerns, and meeting participation and
- Oversee service quality, operational efficiency, guest
satisfaction, standards compliance and service and financial
- Identify operational performance, productivity and efficiency
gaps and implement measures to correct those deficiencies
- Implement and manage hotel's daily quality process to include,
but not limited to, communicating goals, empowering team members,
managing service recovery techniques and problem resolution and
- Monitor and develop team member performance, particularly
department heads and managers, to include, but not limited to,
providing supervision, providing professional development,
scheduling, conducting counseling and evaluations and delivering
recognition and reward
- Recruit, interview and train team members What are we looking
Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of
our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and disciplineIn
addition, we look for the demonstration of the following key
- Customer Focus
- AdaptabilityWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands . Our vision "to fill the
earth with the light and warmth of hospitality" unites us as a team
to create remarkable hospitality experiences around the world every
day. And, our amazing Team Members are at the heart of it
Keywords: Hilton Worldwide, Inc., Bozeman , Director of Operations - Hampton Inn Bozeman, Executive , Bozeman, Montana
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