Customer Service Manager - State Farm Agent Team Member

Company: Bethany Lentz - State Farm Agent
Location: Bozeman
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: 401(k) matching Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Service Manager, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Claims coordination Handle escalated customer complaints and issues. Handle customer service transactions for current customers. QUALIFICATIONS: 5 years of experience in customer service, with 2 years in a managerial role. Strong leadership and organizational skills. Excellent communication and problem-solving abilities.

Keywords: Bethany Lentz - State Farm Agent, Bozeman , Customer Service Manager - State Farm Agent Team Member, Customer Service & Call Center , Bozeman, Montana