Team Leader
Company: Ski Butlers
Location: Big Sky
Posted on: January 22, 2026
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Job Description:
Seasonal (Seasonal) Job Title: Team Leader Location: Big Sky,
Montana Terms: Seasonal, full time roles available Pay : $21/hour
base wage, plus generous tips. Requirements: Expect weekend and
holiday work. Valid Drivers License required . Daily operations
broken into morning and evening shifts. Previous hospitality
experience preferred, not required About us: Ski Butlers was
founded in 2004 to take the hassle out of renting equipment and to
bring our shared love for the mountains to customers, partners and
team members. We have cultivated an extraordinary team culture over
the past 20 years rallying behind collaboration, accountability and
fun above all else . Our mission is to make ski vacations
convenient by tapping into our shared passion, culture and fun work
environment to create a customer experience unlike any other. Ski
Butlers is the global leader in ski and snowboard rental delivery
now servicing over 40 resorts in North America and Europe. This was
made possible by embodying our 5 core values listed below: Service
| Simple | Purposeful | Curious | Give Delivering exceptional
service, being purposeful, keeping it simple, remaining curious and
giving back to our communities amounts to the foundation Ski
Butlers was built on. As team members, we don't stop there. Our
culture is about being a part of something bigger. Whether it's
contributing to our net zero climate initiatives, building lifelong
friendships or making a customer's vacation memorable, a job at Ski
Butlers will be the best decision you make. Ski Butlers is a
stand-alone business under Denver based Alterra Mountain Company.
About the role: Team leaders (aka shift managers) are responsible
for upholding Ski Butlers customer service standards while managing
the flow of day-to-day operations. No two days are the same as a
team leader Adapting to the environment, managing expectations and
leading by example are all qualities of highly effective
leadership, especially in this role. Perks and Benefits Free
Alterra Mountain Company Employee pass Free Big Sky Resort Black
Pass (No blackouts) Unlimited access to all AMC owned resorts Free
Ikon Base Pass Ability to upgrade to full Ikon Pass at heavily
discounted rate Ability to ski everyday * Access to 645 industry
discounted brands through Expertvoice Discounted access to
Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL
staff members over 18 years old Location specific, customer
service-based bonuses (4 total in-season) Primary Responsibilities:
Opening and closing the shop daily Pre and post shift team
meetings, ensuring each Ski Technician understands expectations and
responsibilities for that shift. Plan delivery routes, support
calls and pickups for the current and upcoming shift . Respond to
customer phone calls, text messages, emails and voicemails in a
timely manner. Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans,
equipment, shop cleanliness, etc. Setting up the next shift for
success Upselling existing guests via phone calls/texts in
predelivery communication Secondary Responsibilities: Sizing guests
in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift. Real-time
feedback and coaching, both positive and constructive, to ensure we
are meeting our Key Customer Requirements Assisting labor
management during slow periods Taking reservations and issuing
refunds Assist with delivery and support service operations as
needed Required Preferred Job Industries Retail
Keywords: Ski Butlers, Bozeman , Team Leader, Customer Service & Call Center , Big Sky, Montana
