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Front Desk Agent/Night Auditor

Company: La Quinta Inns & Suites
Location: Bozeman
Posted on: November 22, 2022

Job Description:

_Front Desk Agent_The Front Desk Agent greets guests with a friendly demeanor and hospitable countenance at all times. $19/hr plus $1.00 shift differential when you work audit (10pm-6am). The duties are including but not limited to the tasks below.Check in/Check out Offers warm and sincere welcome/farewell for all guests Promote and sell special hotel programs and upgrades when appropriate. Accepts payment for guests' reservations at time of registration and check out Follow set procedures on posting charges and completing guest refunds. Goes above and beyond to exceed guest expectations to create a memorable guest experienceDaily Duties Completes daily checklist and tasks Maintains accurate records of room availability Maintains house bank Must help keep front desk and all Colleague areas clean Maintains discretion and security for the Hotel and our guests Maintains constant awareness of safety issues Reports all safety incidents to on-duty supervisor. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional attitude and appearance Remains alert, courteous and helpful to the guests and colleagues at all times. Aid Front Office management in additional projects when requestedCommunication/Knowledge Provide professional communication via telephone, e-mail and written form Communicates with all departments regarding any special needs a guest may have Provides general hotel information for guests. Knowledge of room types, guest amenities, and hours of operation Knowledge of daily events and gatherings on property General knowledge of the Hotel and surrounding areaJob Type: Full-timePay: From $19.00 per hourSchedule: 8 hour shift On call Weekend availabilityWork Location: One location

Keywords: La Quinta Inns & Suites, Bozeman , Front Desk Agent/Night Auditor, Accounting, Auditing , Bozeman, Montana

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