Ramp Service Agent - BZN
Company: Signature Flight Support Corporation
Location: Belgrade
Posted on: April 24, 2024
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Job Description:
Job Description Signature Aviation is a market leading global
aviation services provider with over 220 locations and 6,000
employees worldwide. - Eligible team members enjoy a wide array of
benefits including health and welfare options, generous 401k match,
paid time off, tuition assistance, and limitless opportunities for
training and development. A Line Service Technician (LST) is a
customer service role responsible for a variety of duties that
contribute towards safely providing requested services for general
aviation aircraft, crews and passengers. An LST -routinely operates
ground service equipment and uses knowledge of the company's
policies and procedures -to provide efficient and excellent service
to customers and other guests to the fixed base operation (FBO).
Persons employed as an LST are expected to: Work as part of a team
delivering safe and efficient aircraft services while providing a
welcoming atmosphere to customers and other guests. Collaborate,
cooperate and work closely with all coworkers, customers, clients,
vendors, and aircraft crewmembers to ensure customer service needs
are met. This includes ensuring efficient and accurate
communication through various methods to accomplish operational
tasks. Service aircraft as requested by management or customers,
such as fueling, de-icing, lavatory, ground power and potable water
services, parking, marshalling, delivering catering and towing.
Operate and drive ground service equipment such as fuel trucks,
de-icing trucks, ground power units, tugs, and stair trucks,
shuttles, etc. Offer, promote, sell and deliver general aviation
services to crewmembers, customers and other guests. Maintain safe,
clean and secure ramps and operations. Drive a shuttle vehicle with
passengers and/or luggage and cargo. Load and unload luggage and
other cargo into/out of aircraft and from/into the FBO or other
location. Fuel handling including fuel quality control, fuel
receipt, inventory and maintaining accurate related documentation.
Provide professional and friendly customer service while exhibiting
a positive and helpful attitude, consideration and courtesy to
everyone at all times. Understand, comply with and enforce all
operational, safety, and customer service requirements for all
aspects of the job. Understand, comply with and enforce all
security (physical, cyber and data) protocols as dictated by
Signature and the airport. Create accurate records pertaining to
time worked and activities and services performed. Abide by
emergency response procedures when/if critical events occur.
Recommend improvements to Signature's standards, administrative
procedures, facilities, methods, and practices to the appropriate
Signature management personnel. Other duties as requested. Unless
the accommodation would impose an undue hardship on the operation
of our business, we will endeavor to make a reasonable
accommodation to the known limitations of the Team Member due to
pregnancy, childbirth, and related medical conditions or of a
qualified applicant with a disability. If reasonable accommodation
is needed to perform essential job functions and/or to receive
other benefits and privileges of employment, - Job Responsibilities
The following are essential to the job, in addition to those listed
above and on the chart in this description. Certain functions may
be performed in varying weather and environmental conditions such
as precipitation, extreme temperatures, jet engine fumes, dust and
noise. The tasks are performed inside and outside near stationary
and moving aircraft (including spinning propellers and engines).
Safely and accurately conduct flight line operations in accordance
with established policies and procedures. Regular and reliable
in-person and timely attendance for all shifts which may include
nights, weekends and/or holidays as scheduled. This is a physical
job. There is extensive and constant standing, walking, lifting,
carrying, stretching, pinching, pushing, pulling, bending,
crawling, climbing, twisting, etc. Excellent vision and
coordination to move and/or direct aircraft and visually inspect
aircraft fuel. Clearly communicate in English with others in
person, via telephone, radio communicators, and in writing for
purposes of performing certain job duties and safety. Must be able
to physically enter/exit and operate motor vehicles and ground
support equipment such as fuel trucks, vans, tugs, and cars. Must
be able to safely and efficiently perform various functions (e.g.,
fueling, de-icing) from elevated heights. Ability to read,
understand and follow all company policies, safety and ethical
procedures, and relevant laws, regulations, orders and the like.
Must work well as part of a team, get along with others, follow
lawful directions and instructions the first time, follow all
company policies and procedures, and ask questions to clarify
instructions. Ability to prioritize and perform multiple tasks
simultaneously. Ability to handle stressful situations and
high-profile clientele with poise, effectiveness, confidentiality,
and professionalism and always with a sense of cultural awareness
and sensitivity. Independently and proactively (i) prepare for
arriving/departing aircraft, (ii) identify and perform open job
tasks; and (iii) immediately speak up and/or point out observed
safety concerns to all stakeholders. - Job Qualifications To
qualify for this position, applicants and those in the role must
have: High school diploma or general education degree (GED) Minimum
of 18 years of age A valid state driver's license. In some
locations a commercial driver's license (CDL) is required as
dictated by local regulations and business needs Ability to pass
background checks (criminal and motor vehicle), drug tests, receive
and maintain issuance of an airport security badge, and be
insurable by the company's applicable insurance policies Must be
legally authorized to work in the country of employment Ability to
successfully and timely complete Signature's training programs
Ability to pass a color vision test for purposes of inspecting
aviation fuel Ability to use a computer and email, including pass
computer-based training modules Excellent verbal and written
communication skills, and for safety-sensitive tasks, in English
Ability to perform simple arithmetic (addition, subtraction,
multiplication, division, percentages, fractions, angles, degrees,
time) Ability to work flexible schedules, including night, holiday
and weekend shifts and in various weather conditions Preferred:
Three (3) to six (6) months experience and/or training in aviation,
customer service or other related field; or equivalent combination
of education and experience and/or training Qualified applicants
will receive consideration for employment without regard to age,
race, color, religion, sex, sexual orientation, gender identity,
national origin, or other protected characteristics. - About Us
From your health to your financial wellness, there are several
benefits for you and your family when joining Signature Aviation. -
- - - -Our Benefits: Medical/prescription drug, dental, and vision
Insurance Health Savings Account Flexible Spending Accounts Life
Insurance Disability Insurance 401(k) Critical Illness, Hospital
Indemnity and Accident Insurance Identity Theft and Legal Services
Paid time off Paid Maternity Leave Tuition reimbursement - Training
and Development Employee Assistance Program (EAP) & Perks
Keywords: Signature Flight Support Corporation, Bozeman , Ramp Service Agent - BZN, Sales , Belgrade, Montana
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